Ellis McLean

• Acquired extensive and valuable experience in multiple areas of hotel operations - Reception/Guest Services/Front of House/Porter Services/Chauffeur/Housekeeping/Food and Beverage service/Florist and Horticulture Assistant.
• Welcomed guests as the initial point of contact, offering warm greetings and helpful assistance upon arrival. Managed front desk enquiries effectively, contributing to enhanced customer satisfaction.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Remained calm under pressure, ensuring better performance during peak hours.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Collaborated with florists to create beautiful floral displays for large scale events and holidays.
• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.

• Provided friendly, efficient customer service while effectively managing challenging situations.
• Demonstrated energy and enthusiasm in fast-paced environment, contributing to a positive team atmosphere.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Implemented strict baggage checks to avoid transfer of illegal items.
• Responded quickly to any security concerns, maintaining calm in stressful situations.
• Thoroughly inspected travel documents, verifying identities and preventing fraudulent activity.
• Provided customer service whilst enforcing airport regulations.

Worked part-time while attending school/university, gaining experience in customer service.

• Greeted every customer warmly on arrival leading positive first impressions.
• Followed health and safety regulations strictly, enhanced workplace environment.
• Coordinated with team members for efficient workflow during peak hours.