Ellis Harris
Birm,West Midlands
Summary
Accomplished professional with extensive expertise in hospitality management, demonstrating strong leadership aptitude and a proven track record in profit and loss accountability. Adept at fostering a guest-first attitude while ensuring legal compliance and health and safety management. Skilled in communication, decision-making, and time management, with a focus on staff development and front-of-house operations. Proficient in budgetary management, P&L oversight, site KPI reporting, and writing rotas for teams of 20+. Committed to driving operational excellence and achieving business objectives, while always putting the guest experience first.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Assistant general manager
Adventure Golf
Birmingham, West Midlands
02.2025 - Current
- Implemented budgeting controls to maintain financial stability.
- Ensured compliance with health and safety standards for a safe workplace.
- Managed inventory, ensured consistent supply of resources.
- Led quality assurance initiatives, maintained high product standards consistently.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Prioritised staff welfare for improved morale and commitment.
- Conducted regular employee training to enhance skillsets.
- Focused heavily on improving our NPS with an uplift of 2%
Department manager
Ghetto Golf/Birdies Bar
Birmingham, West Midlands
07.2017 - 10.2025
- Implemented quality control measures, maintaining high standards of service.
- Established key performance indicators to monitor progress.
- Trained new recruits for seamless integration into the team.
General manager
Boom Battle Bar
Birmingham, West Midlands
07.2024 - 01.2025
- Improved staff retention with robust HR policies and procedures.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established a positive work environment which promoted staff morale and productivity.
- Maintained compliance with industry regulations at all times.
- Built high-performing teams to achieve organisational objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Delivered results under pressure to meet tight deadlines.
- Directed day-to-day work of 12-26 employees and motivated teams to exceed objectives.
- Established budgets based on historical, current and forecasted business data.
General manager
The Floodgate
Birmingham, West Midlands
10.2019 - 12.2024
- Developed strategic business plans, enhancing corporate vision and objectives.
- Streamlined communication processes for improved team collaboration.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Fostered a high-performance culture, resulting in increased productivity.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Partnered with management team to optimise operations and reduce costs.
Education
A-Levels - English Lit
Bournville Collage
Birmingham 09.2005 - 07.2007
GCSEs - English, Math, IT, Science
Four Dwellings
Birmingham 09.2000 - 07.2005
Skills
- Communication proficiency
- Decision-Making proficiency
- Time management expertise
- Leadership aptitude
- P and L oversight
- Legal compliance understanding
- Site KPI reporting
- Hospitality management
- Profit and loss accountability
- Staff development
- 20 team rota writing
- Health and safety management
- Budgetary management
- Front-of-house operations
- Fostering a Guest first attitude
Timeline
Assistant general manager
Adventure Golf
02.2025 - Current
General manager
Boom Battle Bar
07.2024 - 01.2025
General manager
The Floodgate
10.2019 - 12.2024
Department manager
Ghetto Golf/Birdies Bar
07.2017 - 10.2025
A-Levels - English Lit
Bournville Collage
09.2005 - 07.2007
GCSEs - English, Math, IT, Science
Four Dwellings
09.2000 - 07.2005
Similar Profiles
Jack HorswoodJack Horswood
Mini Golf Associate at Lighthouse Cove Adventure GolfMini Golf Associate at Lighthouse Cove Adventure Golf
Logan DuvallLogan Duvall
Employee at Pirates Cove Adventure GolfEmployee at Pirates Cove Adventure Golf
Amy HughesAmy Hughes
Assistant manger at Jurassic adventure golfAssistant manger at Jurassic adventure golf
SHAMEELA BEGUMSHAMEELA BEGUM
Hospital volunteer at HEARTLANDS HOSPITALHospital volunteer at HEARTLANDS HOSPITAL
Abdul QaiyumAbdul Qaiyum
Assistant Sales Manager at Steven Eagell Lexus & ToyotaAssistant Sales Manager at Steven Eagell Lexus & Toyota