Ellis Evans
Chester,Cheshire
Summary
Dedicated professional with extensive expertise in person-centred support and social care, specialising in disability support and safeguarding awareness. Demonstrates strong communication and active listening skills, complemented by a proven ability in behaviour support and mental health awareness. Adept at complaint resolution and advocacy, with a track record of effective team leadership and risk assessment. Skilled in relationship building, first aid, behaviour modification techniques, and resilience in challenging situations. Proficient in manual handling awareness, child protection awareness, training and mentoring, as well as advocating for LGBTQ+ initiatives and a keen aptitude for inclusion and equality. Committed to delivering customer service excellence through exceptional organisation, administration, and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Support Worker
Achieve Together
Cheshire West and Chester, Cheshire
2023.06 - Current
- Enhanced quality of life for adults with learning disabilities by implementing effective support systems.
- Empowered individuals to achieve independence and make informed choices through customised care.
- Enabled active participation in daily living activities and community integration.
- Achieved high standards of record accuracy and safeguarding compliance.
- Nurtured positive relationships with individuals and families, driving client satisfaction.
- Drove community-wide advocacy for LGBTQ+ equality, fostering an inclusive environment.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Enhanced wellbeing of patients by providing emotional support and companionship.
V.I.P Coordinator + Committee Member
Chester Pride
Chester, Cheshire
2022.02 - Current
- Led fundraising initiatives for Chester Pride, contributing to an annual event attended by approximately 21,000 individuals.
Coordinated social and inclusion events, enhancing community engagement and participation.
Managed VIP coordination to deliver a seamless experience for distinguished guests attending the event. - Enhanced team productivity with efficient delegation of tasks.
- Managed multiple projects, ensuring organisation and efficiency.
- Collaborated across departments for strategic planning purposes.
- Addressed customer complaints and resolved issues.
Customer and Owner Relations
Sykes Cottages
Chester, Cheshire
2022.08 - 2023.02
- Led a team in managing customer relations within a call operations centre for Sykes Cottages.
Oversaw the investigation of complaints, ensuring resolution to meet customer and owner expectations.
Enhanced service delivery by implementing effective communication strategies between customers and property owners. - Provided exceptional customer service, resulting in repeat business.
Overseas Service Delivery Representative
TUI
Paphos, Cyprus
2017.04 - 2020.10
- Managed guest relations within high-end hotels, enhancing overall holiday satisfaction.
Resolved complaints effectively, ensuring guests enjoyed their stay.
Conducted welcome meetings and oversaw airport operations to streamline arrivals and departures. - Offered excellent customer service with polite and courteous behaviour.
Education
BA (Joint Honours) - Education Studies & Childhood and Youth Studies
Manchester Metropolitan University
Access Diploma - Humanities
Coleg Cambria
Child Behaviour Diploma - Child Behaviour
Online Academies
Chester, Cheshire 09/2015 - 09/2016
Skills
- Person-centred support
- Social care and disability support
- Safeguarding awareness
- Communication and active listening
- Behaviour support
- Mental health awareness
- Complaint resolution and advocacy
- Team leadership
- Risk assessment
- Relationship building
- First aid at work
- First aid level 3 certification
- Behaviour modification techniques
- resilience in difficult situations
- Manual handling awareness
- Child protection awareness
- Training and mentoring
- Microsoft Office and IT skills
- Organisation and administration
- Problem solving
- Customer service excellence
Certification
- First Aid at Work (Level 2 Emergency First Aid)
- Disability Awareness
- Manual Handling Awareness
- Health & Safety Level 2
- Drug Awareness
- Fire Awareness
- COSHH Risk Assessment
- Allergen Awareness
- BIIAB Level 2 Award for Personal Licence Holders
Volunteer
Chester Pride, Supported community events promoting inclusion, equality, and diversity., Assisted attendees and provided information and guidance., Helped create a safe and welcoming environment for all participants., Worked effectively as part of a team to deliver successful events.
References
References available upon request.
Timeline
Support Worker
Achieve Together
2023.06 - Current
Customer and Owner Relations
Sykes Cottages
2022.08 - 2023.02
V.I.P Coordinator + Committee Member
Chester Pride
2022.02 - Current
Overseas Service Delivery Representative
TUI
2017.04 - 2020.10
Access Diploma - Humanities
Coleg Cambria
Child Behaviour Diploma - Child Behaviour
Online Academies
09/2015 - 09/2016
BA (Joint Honours) - Education Studies & Childhood and Youth Studies
Manchester Metropolitan University