Ellis Clemett
Barry,Vale of Glamorgan
Summary
Versatile professional with expertise in customer service, health and safety compliance, and team leadership. Demonstrates strong skills in task prioritisation, interpersonal communication, and profit and loss analysis to drive operational efficiency. Adept at design creation and visual communication, leveraging artistic vision and colour knowledge to deliver impactful results. Experienced in youth engagement and inspiring motivation, fostering positive interactions and growth. Committed to maintaining equipment standards while utilising digital marketing strategies to enhance business performance.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Volunteer Face Painter
Nevaehs Parties
Barry, Vale of Glamorgan
2024.04 - Current
- Stayed updated on latest trends in face painting to meet diverse client requests effectively.
- Ensured a clean and hygienic work environment by regularly sanitising tools and equipment.
- Maintained a calm demeanour under pressure, handling long queues efficiently during busy holiday periods.
- Provided enjoyable experiences for children with engaging interactions whilst face painting.
- Broadened repertoire of face paint designs by continually practicing new styles and techniques.
- Collaborated closely with event organisers to understand specific requirements or themes for each occasion.
- Adhered strictly to health and safety regulations when using paints, brushes, other materials on clients' skin.
- Punctually arrived at various event locations prepared with all necessary equipment ready for immediate setup.
Cafe & Bar Staff
Memo Arts Centre
Barry, Vale of Glamorgan
2024.01 - 2025.08
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Helped organise special events at the bar.
- Ensured customer satisfaction by providing excellent service.
- Rotated stock regularly, reducing waste from expired products.
- Restocked bar efficiently during busy periods.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Hospitality assistant
Bubble Tea Barry
Barry, Vale of Glamorgan
2023.08 - 2023.11
- Promptly attended to phone calls at the front desk, providing professional responses.
- Handled cash transactions at the front desk with precision.
- Conducted routine inspections of public areas, ensuring optimal cleanliness.
- Ensured compliance with local health regulations for safe operation.
- Trained new hires in service standards for increased productivity.
- Handled difficult customer situations, restored guest satisfaction.
- Supervised front-of-house operations, ensured top-quality customer service.
- Met health and safety guidelines to maintain compliant working environments.
- Stored cash floats and delivered secure banking procedures.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Facilitated team meetings, promoting open communication and collaboration.
Front of house team member
Marston's
Barry, Vale of Glamorgan
2023.02 - 2023.08
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Recommended menu items to guests, enhancing their dining experience.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Promoted special offers or events to increase awareness among customers.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Established rapport with regular diners, fostering a loyal client base.
- Coordinated seating arrangements for efficient restaurant management.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
Bar staff member
Wetherspoons
Barry, Vale of Glamorgan
2022.03 - 2022.09
- Assisted in training new staff, contributing to team efficiency.
- Maintained professional knowledge about various drink recipes and offerings.
- Adhered to health and safety regulations strictly.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Prepared beverages, ensuring consistent quality.
- Made cocktails for customer enjoyment.
- Engaged in upselling techniques, boosting sales revenue.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Liaised with kitchen staff for seamless service delivery.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Managed customer disputes effectively, preserving the business reputation.
- Checked identification to maintain legal compliance.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Bar staff member
Tramshed
Cardiff, Wales
2021.10 - 2022.03
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Cleared counters and disposed of waste and broken glass.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Collected, washed and put away glassware between guests.
Bar staff member
Market Street Pub
Barry, Vale of Glamorgan
2021.05 - 2021.09
- Prepared beverages, ensuring consistent quality.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Ensured customer satisfaction by providing excellent service.
Education
Bachelor of Arts - Illustration
University of South Wales Cardiff Campus
Cardiff 2022.09 - 2023.06
Certificate of Higher Education - Art & Design Multimedia Level 2 & 3
Cardiff & Vale College, Barry Campus
Barry, Vale of Glamorgan 2020.09 - 2022.05
Certificate of Higher Education - Music & Performance - Music Business
Cardiff & Vale College, Cardiff Campus
Cardiff 2019.09 - 2020.06
NVQ Level 1 - Animal Care
ACT Training
Barry, Vale of Glamorgan 2019.01 - 2019.07
NVQ Level 1 - Business
ACT Training
Barry, Vale of Glamorgan 2018.09 - 2019.04
GCSEs -
Bryn Hafren Comprehensive School
Barry, Vale of Glamorgan 2013.09 - 2018.07
Skills
- Task prioritization
- Product knowledge
- Interpersonal communication
- Customer Service
- Health and Safety Compliance
- Health and safety protocols
- Design creation
- Visual communication
- Customer interaction
- Youth engagement
- Artistic vision
- Colour knowledge
- Inspiring motivation
- Profit and Loss Analysis
- Equipment Maintenance
- Digital marketing
Affiliations
- Art: Painting, Digital, Practical Designs
- Music: Playing Instruments, Listening to Music
- Reading: UK Crime Based Novels, Science Books, Poetry
Timeline
Volunteer Face Painter
Nevaehs Parties
2024.04 - Current
Cafe & Bar Staff
Memo Arts Centre
2024.01 - 2025.08
Hospitality assistant
Bubble Tea Barry
2023.08 - 2023.11
Front of house team member
Marston's
2023.02 - 2023.08
Bachelor of Arts - Illustration
University of South Wales Cardiff Campus
2022.09 - 2023.06
Bar staff member
Wetherspoons
2022.03 - 2022.09
Bar staff member
Tramshed
2021.10 - 2022.03
Bar staff member
Market Street Pub
2021.05 - 2021.09
Certificate of Higher Education - Art & Design Multimedia Level 2 & 3
Cardiff & Vale College, Barry Campus
2020.09 - 2022.05
Certificate of Higher Education - Music & Performance - Music Business
Cardiff & Vale College, Cardiff Campus
2019.09 - 2020.06
NVQ Level 1 - Animal Care
ACT Training
2019.01 - 2019.07
NVQ Level 1 - Business
ACT Training
2018.09 - 2019.04
GCSEs -
Bryn Hafren Comprehensive School
2013.09 - 2018.07