ELLIOTT SHORE

• Implemented data-driven approaches to problem-solving, optimised business operations.
• Executed regular audits of implemented procedures, maintained compliance with industry standards.
• Developed key performance indicators to monitor process improvements.
• Implemented Six Sigma methodologies to enhance quality standards.
• Streamlined workflow processes for increased productivity.
• Coordinated efforts between different departments, ensured seamless communication during change implementation.
• Conducted root cause analysis for process improvement.
• Championed continuous improvement throughout departments, helping teams apply different methods and approaches to service improvement.

Dedicated time to my partner and two children following a demanding work period, focusing on family, balance, and personal well-being before returning to full-time work.

• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Managed team of 25 staff, driving performance with motivational strategies to exceed sales targets.
• Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.

• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Streamlined processes to improve and optimise office operations.

• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
• Identified service gaps, developing plans to strengthen or expand offerings.
• Forged partnerships with other service providers to boost signposting capabilities and diversify services.
• Coordinated consistent, high quality provision of our Employability service.

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Built rapport with new and existing customers to boost client retention.
• Oversaw account portfolio to deliver top-quality account services.

• Managed customer relationships to achieve high satisfaction rate.
• Answered calls and resolved queries within target timeframes to achieve KPIs.
• Used interpersonal skills to deliver excellent internal and external customer service.
• Fulfilled client requests within agreed timeframes to maintain satisfaction.

• Facilitated communication between different teams, fostering a collaborative environment.
• Supervised production activities to ensure alignment with strategic objectives.
• Optimised use of resources whilst ensuring quality standards were maintained.
• Managed logistics to ensure seamless transportation of finished goods.