Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Languages
References
Timeline
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Elliott O'Donnell

Swansea,SA1

Summary

A dedicated individual with a strong ability to remain calm under pressure and exceptional problem-solving skills. Demonstrates excellent communication skills, resourcefulness, and reliability during peak hours, and is known for being an active listener, as well as being resilient during long shifts. Possesses a keen awareness of nutritional information, and always strives to learn new things. Is committed to leveraging these strengths to contribute effectively in demanding environments while pursuing continuous professional growth.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work History

Volunteer

Swansea Mind
Swansea
10.2023 - 03.2025
  • By my second year in university, I began to volunteer for my local Mind charity in Swansea.
  • It was my responsibility to answer emails, phones, and provide Befriending services, both punctually and respectfully.
  • Learnt the importance of active listening, empathy, confidentiality, and how to communicate accurately and safely.
  • Have gained the confidence to answer the phone and speak with anybody without judgement.
  • Have quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Have demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Flexi worker

Coffee#1
Swansea, City and County of Swansea
11.2024 - 01.2025
  • Communicated well with customers and, played a conscientious role within a larger team.
  • Improved customer satisfaction by promptly and courteously addressing concerns.
  • Followed procedures diligently, resulting in fewer errors while preparing food and drinks.
  • Executed tasks promptly, resulting in improved output rates.
  • Maintained a clean and organised workspace to facilitate efficiency within the kitchen.
  • Offered exceptional customer service to over 50 customers a day.

Student Voice Representative

University of Wales Trinity St David
Swansea, City and County of Swansea
02.2023 - 09.2024
  • Volunteered as student voice representative for academic course.
  • Corroborated with cohort to provide accurate information.
  • Collaborated with multiple parties, performed capable leadership, implemented courage to respectfully speak up in front of larger groups of individuals.
  • Served as first point of contact with exceptional communication skills for students and lecturers.
  • Secured student satisfaction by resolving complaints effectively with staff and lecturers.

Tutor

Witham Sixth Form College
Witham, Essex
04.2022 - 07.2022
  • Became a trusted role model for students to look up to.
  • Fostered a positive learning environment to enhance student focus.
  • Simplified complex topics using practical examples and analogies in teaching approach.
  • Conducted one-on-one sessions for personalised attention to each student's needs.
  • Improved academic performance through targeted tutoring sessions focused on trouble areas.
  • Encouraged open communication during sessions, enhancing comfort levels and participation rates.

Education

Bachelor of Science - Psychology and Counselling

University of Wales Trinity St David
Swansea, City and County of Swansea
09.2022 - 07.2025

A Levels - History, English Literature, BTEC Psychology

Witham Sixth Form
Witham, Essex
09.2020 - 07.2022

GCSEs - History, Maths, English Language, Sports Science, English Literature, Music, Combined Science Trilogy, Hospitality and Catering

New Rickstones Academy
Witham, Essex
09.2015 - 03.2020

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Resourcefulness
  • Reliability in peak hours
  • Actively listening
  • Resilience during long shifts
  • Nutritional information awareness

Personal Information

Gender: M

Affiliations

  • Playing music
  • Writing
  • Running & Weight lifting

Languages

German
Elementary
English
Native

References

References available upon request.

Timeline

Flexi worker

Coffee#1
11.2024 - 01.2025

Volunteer

Swansea Mind
10.2023 - 03.2025

Student Voice Representative

University of Wales Trinity St David
02.2023 - 09.2024

Bachelor of Science - Psychology and Counselling

University of Wales Trinity St David
09.2022 - 07.2025

Tutor

Witham Sixth Form College
04.2022 - 07.2022

A Levels - History, English Literature, BTEC Psychology

Witham Sixth Form
09.2020 - 07.2022

GCSEs - History, Maths, English Language, Sports Science, English Literature, Music, Combined Science Trilogy, Hospitality and Catering

New Rickstones Academy
09.2015 - 03.2020

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Elliott O'Donnell