ELLIOTT NEIL
Manchester,United Kingdom
Summary
Accomplished professional with over 10 years expertise in strategic workforce planning, leadership and learning development. Demonstrates proficiency in training delivery, facilitation, and curriculum design, fostering growth through coaching and mentoring. Adept at performance and relationship management, with strong ability to manage cross-functional stakeholder relationships. Skilled public speaker with commitment to enhancing organisational effectiveness through innovative solutions.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Global Learning & Development Manager
OrderYOYO
Manchester
09.2025 - Current
- Improved new-starter retention by 22% within three months through full ownership of global induction, increasing early performance vs. target by 200%+
- Designed, delivered, and aligned global induction programmes, achieving 92% satisfaction score across UK, Ireland, Netherlands, Sweden, and Germany
- Led and performance-managed global team of field sales trainers, delivering 108.3% of quarterly target
- Facilitated virtual and field-based training and coaching to develop commercial capability, leadership performance, and sales trainer effectiveness
- Built daily performance tracking dashboards to rapidly identify skill gaps, performance trends, and escalation risks, enabling early intervention
- Designed foundations for centralised global training hub and streamlined 1:1 coaching frameworks, improving clarity, consistency, and time-efficiency ahead of formal rollout
Business Performance Manager
Acacium Group
Manchester, United Kingdom
01.2024 - 08.2025
- Coached managing stakeholders and aspiring leaders through key organisational changes, including introduction of new competency framework, one-to-one process, and new manager accountabilities
- Aligned stakeholder expectations with organisational strategy by conducting detailed needs analysis and optimising resource allocation
- Accrued 100+ hours in performance, executive and call-coaching initiatives, successfully influencing sales GM growth, internal promotions, and improving average sales call quality by 23%
- Designed and executed comprehensive 4-week onboarding program tailored to eight distinct brands, successfully integrating business-specific training with standardised best practices
- Co-created sales-based competency framework and performance measurement system to highlight individual and business development needs
- Facilitated several large and successful offshore inductions, with positive onboarding experience ensuring 90% staff retention at 6 months
- Designed and delivered sales and leadership workshops tailored to learning needs, with some achieving over 100% competency improvement
- Orchestrated leadership offsite events to foster cross-functional collaboration, knowledge sharing, and culture of continuous learning
Training & Development Manager
Liquid Personnel
Manchester, United Kingdom
01.2023 - 12.2023
- Enhanced and streamlined brand-specific induction by incorporating learning styles and personality assessments, enabling managers to provide more tailored support
- Designed and implemented comprehensive induction feedback system to monitor new starter engagement, performance, and potential; this facilitated timely interventions that improved staff retention, and empowered managers to make informed, cost-effective decisions
- Established self-driven learning and training culture, coaching managing stakeholders on effective ways to identify and support performance needs
- Led and expanded remote offshore team of three to revitalize cold, non-qualified agency sales desk, resulting in 30+ placements within first 15 months
- Proactively coached and upskilled team members, fostering growth and backfilling team management role with new team lead - establishing self-sufficient division
- Trained, mentored and coached three training consultant direct reports, ensuring high-quality training delivery and feedback processes
Principal Recruitment Consultant
Liquid Personnel
Manchester, United Kingdom
04.2016 - 12.2022
- Expertly managed 60+ agency social workers through significant market and legislative challenges
- Secured multiple high-margin direct agreements with clients, achieving average margin 50% higher than contracted market standard
- Negotiated higher rate cards across framework-bound NHS Trusts, including SLAM and NELFT, by strategically strengthening and nurturing client relationships
- Managed key accounts in South-East London, serving as exclusive supplier for key services in Bexley, Bromley, Medway & Greenwich
- Held title of divisional 'Top Biller' for 18 consecutive months, generating annual average GM of £300,000+
Education
Ba (Hons) - English Literature
University of Manchester
09.2012 - 07.2015
Skills
- Strategic Workforce Planning
- Training Delivery & Facilitation
- Performance & Relationship Management
- Cross-Functional Stakeholder Management
- Leadership Development
- Coaching & Mentoring
- Curriculum Design & Creation
- Public Speaking & Presenting
Certification
- Level 5 Coaching & Mentoring Professional
- FA Level 1 in Coaching Football
- Certifications in a range of ISO certified courses, including:
How to Communicate Effectively;
How to Master Employee One-to-Ones & Feedback;
Managing Change & Conflict in the Workplace;
Coaching & Mentoring;
How to Foster Connection in Hybrid Teams;
How to Be a Top Performing Line Manager;
How to Grow Your Career as a Manager;
Creating Meaningful Conversations;
Licensed Coach.
Accomplishments
- Excellent Performance Awards (EPA) COO’s choice: recognised for contributions in training delivery, induction creation, and commitment to improving learning culture
- 90% Retention for Offshore Onboarding: led acclaimed offshore onboarding programs, achieving 100% higher staff retention rates compared to market average at six months
- Qualified Coaching Professional: achieved distinctions in ‘Level 5 Coaching & Mentoring’ qualification, demonstrating advanced coaching skills and expertise
- 100% NPS in Training Delivery & Content Quality: post-survey feedback for ongoing 4-week training programme commended training delivery, engagement and content quality
- Continued Professional Development: completed 150+ hours of self-facilitated learning and coaching in 2024, demonstrating a strong commitment to self-improvement and delivering best practice
Timeline
Global Learning & Development Manager
OrderYOYO
09.2025 - Current
Business Performance Manager
Acacium Group
01.2024 - 08.2025
Training & Development Manager
Liquid Personnel
01.2023 - 12.2023
Principal Recruitment Consultant
Liquid Personnel
04.2016 - 12.2022
Ba (Hons) - English Literature
University of Manchester
09.2012 - 07.2015