Elliott Hanna
Liverpool,Mersey Side
Summary
I've been passionate about business ever since I was introduced to it. Whether it's selling products or training people to have the ability to sell themselves in the performing arts industry, I strive to make sure that event client/customer leaves feeling like they had the best experience they could've possibly had. I've learnt that a strong customer relationship comes from the vendor, not the product. A long side this, I'm also passionate about brand representation. With half of my time being spent building my own companies, I've recognised that building the image of my brand is just as important as what is being sold - hence why I put a lot of effort into customer engagement and relations.
Overview
5
5
years of professional experience
Work history
CEO
ESTEPS / ESTEPS PRODUCTIONS
Liverpool , Mersey Side
2026.01 - Current
lecturer at Performers College
BIMM
Birmigham , Birmingham
2023.02 - 2025.12
- Collaborated with other lecturers to share best practices in teaching methodologies.
- Participated actively in faculty training programmes to enhance teaching skills.
- Lectured on complex subjects for better student understanding.
- Implemented innovative teaching methods, improved student engagement rates.
- Led seminars and workshops for enhanced student participation.
Retail worker
Slaters Group
Liverpool , Mersey Side
2022.01 - 2022.08
- Assisted customers with product selection, leading to improved customer satisfaction.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Handled customer complaints in a professional manner, resolving issues promptly.
Retail sales associate
JD
London , City of London
2021.02 - 2022.01
- Enhanced visual merchandising to increase shop floor appeal.
- Set up promotional displays to support marketing initiatives and attract customer attention.
- Conducted inventory checks to ensure stock accuracy.
- Contributed insights during staff meetings to improve overall team performance.
- Provided product knowledge to customers for informed purchases.
- Advised customers on product selection based on their needs.
Education
A-Levels - Business studies
Broadgreen International
Liverpool 09/2019 - 05/2021
A-Levels - Physical education
Broadgreen International
Liverpool 09/2019 - 05/2021
A-Levels - Drama
Broadgreen International
Liverpool 09/2019 - 05/2021
Skills
Luxury customer service
Sales and upselling techniques
Client relationship building
Product knowledge (menswear/women's wear)
Visual merchandising standards
POS & cash handling
Stock control & inventory
Team collaboration
Professional communication
Problem-solving
- Data collection and interpretation
Affiliations
- Business
- Travelling
- Fashion
- Sports
- Gaming
Languages
Spanish
Intermediate
Accomplishments
Lead in a Westend Musical (2012-2015) Billy Elliot UK
CEO of ESTEPS/ESTEPS PRODUCTIONS
Timeline
CEO
ESTEPS / ESTEPS PRODUCTIONS
2026.01 - Current
lecturer at Performers College
BIMM
2023.02 - 2025.12
Retail worker
Slaters Group
2022.01 - 2022.08
Retail sales associate
JD
2021.02 - 2022.01
A-Levels - Business studies
Broadgreen International
09/2019 - 05/2021
A-Levels - Physical education
Broadgreen International
09/2019 - 05/2021
A-Levels - Drama
Broadgreen International
09/2019 - 05/2021