Elliot James Hope
University Undergraduate
Newcastle
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new revenue. Skilled at demonstrating products and closing sales with a tenacious and driven approach. Exceptional success in business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing customer loyalty.
Overview
2
2
years of professional experience
Work History
Merchandise sales rep
Allianz Stadium
01.2024 - Current
- 1.5 years of employment at Allianz Stadium as a merchandise sales representative under Fanatics UK. I will continue my position at the Stadium of Light, Sunderland.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-spending customers and upselling.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Experience Host
Good Time Golfin
07.2025 - 09.2025
- Customer Experience Host, Good Time Golfin, July 2025 - 2 months, Greater London, England, United Kingdom. I am currently a seasonal worker due to university.
- Taken customers' orders of up to 18 people at a time.
- I worked in the bar, making drinks and managing stock levels.
- Served food and drink orders as a runner.
- I worked at reception, confirming bookings, and managing all customer inflows and outflows.
- Oversaw a 55-bay large driving range, ensuring customers are satisfied at all times, cleaning every bay thoroughly, refilling ball baskets, and allocating clubs.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer service branch
T.J. Maxx Europe
07.2024 - 07.2024
- 2-week work placement at Head Office of T.J. Maxx Europe, in the customer service branch.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Babysitting
Self-Employed
12.2023 - 09.2025
- Babysitting – I am responsible for taking care of a neighbor’s young child.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
GSCE -
Turing House School
London 04.2001 -
A-Level -
Turing House School Sixth Form
London 04.2001 -
Skills
1 Communication Skills
Developed through interacting with customers, and team members
Able to explain instructions clearly, handle queries, and adapt tone for different audiences
2 Time Management
Managed responsibilities like supervising children, managing stock, and assisting customers efficiently
Demonstrated punctuality and reliability across varied shift patterns
3 Customer Service
Gained through retail experience at Fanatics and assisting guests at the driving range
Skilled in handling complaints, upselling products, and ensuring customer satisfaction
4 Responsibility & Trustworthiness
Entrusted with child safety, cash handling, and equipment maintenance
Proven ability to work independently and take initiative
5 Problem Solving
Adapted to unexpected situations (eg, managing children’s behaviour, resolving customer issues, fixing minor equipment faults)
Demonstrated calm decision-making under pressure
References
Darren, Smith, Vice President Director of Customer Services, Darren_Smith@tixeurope.com, +44 7415 888214, T.J. Maxx Europe, 73 Clarendon Road, Watford, WD17 1TX
Christine O’Callaghan, Retail manager, Fanatics (international) RFU. Allianz Stadium, Twickenham, London, 200 Whitton Rd, TW2 7BA
Interests
Politics and Current news, Photography and photo editing, Gym and weight training, Skiing, Basketball, Golf
Extra-Curricular Activities
Member of Richmond Knights Basketball Team Turing House School Basketball Team
Timeline
Customer Experience Host
Good Time Golfin
07.2025 - 09.2025
Customer service branch
T.J. Maxx Europe
07.2024 - 07.2024
Merchandise sales rep
Allianz Stadium
01.2024 - Current
Babysitting
Self-Employed
12.2023 - 09.2025
GSCE -
Turing House School
04.2001 -
A-Level -
Turing House School Sixth Form
04.2001 -
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