ELLIOT BHAMRA
Shrewsbury,Shropshire
Summary
Dynamic professional with a strong focus on customer support and crisis handling, leveraging adaptable leadership and multitasking abilities to prioritise calls effectively. Demonstrates excellent communication skills, both verbal and written, alongside empathetic communication to ensure positive and friendly interactions. Committed to performance analysis and quality control procedures, with a results-driven approach that enhances service delivery. Career goals include advancing in roles that utilise critical thinking and active listening to drive success in challenging environments.
Overview
10
10
years of professional experience
Work history
Call Centre Shift Manager
Veezu
2024.03 - 2026.03
- Established and oversaw performance targets for call centre associates.
- Developed quality employees within call centre to take over leadership positions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise and customer service skills to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed and mentored a multi-country team of overseas staff, fostering collaboration, maintaining high engagement, and ensuring alignment with company objectives while delivering targets across time zones.
Taxi Dispatcher
Go Carz
Shrewsbury
2018.05 - 2024.03
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Responded to daily caller requests with information about assistance and timeframes.
- Booked rides using telephone service.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Taxi Controller Role
Personal Shopper
Tesco Extra Store
Shrewsbury
2017.11 - 2018.04
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts to fulfil orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping.
- Maximized efficiency by scanning items quickly and completing as many as orders per hour as possible.
- Helped customers locate products on the shop floor while completing orders.
Floor Worker
Dunelm
Shrewsbury
2017.03 - 2017.09
- Scanned and recorded inventory to maintain product supply levels and track shipments.
- Moved materials to designated staging areas.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
Fast Food Crew Member
McDonalds Restaurant
Shrewsbury
2016.06 - 2017.03
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Examined trays to check contents for required items and complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Assisted other team members to achieve goals.
Education
Meole Brace School
Shrewsbury 2016.06 -
Skills
- Prioritising calls
- Adaptable leadership
- Attention to Detail
- Excellent Communication
- Active Listening
- Critical Thinking
- Multitasking Abilities
- Customer support
- Calm disposition
- Verbal and written communication
- Positive and friendly
- Performance analysis
- Quality control procedures
- Empathetic communication
- Results-driven
- Crisis handling
Timeline
Call Centre Shift Manager
Veezu
2024.03 - 2026.03
Taxi Dispatcher
Go Carz
2018.05 - 2024.03
Personal Shopper
Tesco Extra Store
2017.11 - 2018.04
Floor Worker
Dunelm
2017.03 - 2017.09
Meole Brace School
2016.06 -
Fast Food Crew Member
McDonalds Restaurant
2016.06 - 2017.03