Elliemay Marchant

Performed daily inventory checks, kept track of available stocks.

• Demonstrated flexibility by working various shifts as per business requirements.
• welcoming and greeting guests ass the arrive
• Maintained cleanliness at work station for optimal productivity.
• Assisted customers, ensured their satisfaction.
• Worked under pressure to meet tight deadlines, maintained high-quality standards.
• Operated cash registers with accuracy and processed cash and card transactions.
• Assisting guests to their seats
• Created an inviting atmosphere through friendly interaction with customers.
• Recommended drinks to customers, increasing overall sales.
• Supported serving staff with fast, accurate beverage preparation.
• Served guests spirits, lagers and stouts at bar.
• Collected, washed and put away glassware between guests.
• Input orders into register, calculated bills and collected payments.
• Welcomed guests with friendly conversation and fun atmosphere.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Handled cash transactions securely minimising risk of theft or fraud.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Met special dietary requests with careful preparation and presentation of dishes.
• Collaborated with kitchen staff to ensure order accuracy.
• Managed table settings for enhanced dining experience.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Maintained clean and organised dining area for customer comfort.
• Improved customer satisfaction by providing efficient and friendly service.
• Enhanced customer satisfaction with excellent communication skills.

• Pool testing
• Follow health and safety regulations
• Stock take
• Sending emails
• Organised storage spaces for attractiveness and ease of use.
• Maintained plentiful cleaning supplies to meet operational requirements.
• Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
• Prioritise tasks to maintain reliable service throughout peak times
• Completed cleaning projects on time , maintaining customer satisfaction

• Recommended menu items to guests, enhancing their dining experience.
• Cooperated closely with other team members to meet and exceed guests' expectations.
• Maintained high standards of customer service during peak times.
• Contributed to team success by maintaining cleanliness and organisation in work areas.
• Ensured smooth operation of front desk by managing reservations and walk-ins.
• Managed cash transactions accurately, ensuring accurate financial records.
• Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.

-provided warm , friendly welcome to visitors, maintaining an excellent first impression

-shined and polished cutlery, glasses during quieter periods

- showed customers to their seats upon arrival , providing menus while communicating specials for up selling purposes

- completed daily opening and closing checklists to maintain standards and ready dinning rooms to service

-delivered bills to tables and processed cash and card payments

- handling money

- greeted new customers, answered initial questions and took drink orders

- kept tables clean and presentable by clearing glassware , cutlery and crockery from tables when finished

• Handled complaints effectively, resulting in increased customer satisfaction.
• Communicated effectively with kitchen staff to ensure timely delivery of meals.