Ellie Kennedy
Hamilton,South Lan
Summary
Highly skilled professional with expertise in dispute management, complaint resolution, and regulatory compliance. Demonstrates outstanding customer service and effective verbal articulation to enhance customer retention and satisfaction. Proficient in order processing, invoice handling, and email administration, with a strong focus on organisation and attention to detail. Adept at problem-solving and employing empathy to address complex issues while maintaining tactfulness in dispute settlements. Committed to leveraging product knowledge and public speaking abilities to drive exceptional results in customer-focused roles.
Overview
4
4
years of professional experience
Work History
Insurance consultant
Policy Expert
Motherwell, North Lanarkshire
06.2024 - 01.2025
- Evaluated risk factors and recommended appropriate coverage to ensure client protection.
- Maintained up-to-date knowledge of industry changes, resulting in superior customer support.
- Identified cross-selling opportunities whilst maintaining a keen focus on client requirements.
- Built strong relationships with clients by consistently delivering exceptional service.
- Negotiated competitive rates with underwriters for client benefit.
- Increased client trust by providing clear, accurate insurance advice.
- Conducted thorough market research to stay ahead of industry trends.
- Assisted customers in understanding complex insurance policies for increased satisfaction.
- Communicated regularly with underwriters about policy adjustments or renewals; ensured seamless service delivery.
Customer service representative
More living
Blantyre, South Lanarkshire
06.2023 - 06.2024
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Performed administrative duties contributing towards smooth store operations.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Facilitated customer loyalty programmes to enhance customer retention.
Customer service representative
Ascensos
Motherwell, North Lanarkshire
10.2021 - 08.2022
- Performed administrative duties contributing towards smooth store operations.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Assistant
SPAR
Blantyre, South Lanarkshire
09.2020 - 08.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
GCSEs -
Calderside Academy
Blantyre, South Lanarkshire 08/2015 - 08/2020
Skills
- Dispute settlements tactfulness
- Organised with attention to detail
- Email administration
- Effective verbal articulation
- Empathy understanding
- Invoice processing
- Problem-solving
- Product knowledge
- Public speaking
- Order processing
- Complaint resolution
- Dispute management
- Outstanding customer service
- Regulatory compliance
- Customer retention tactics
Timeline
Insurance consultant
Policy Expert
06.2024 - 01.2025
Customer service representative
More living
06.2023 - 06.2024
Customer service representative
Ascensos
10.2021 - 08.2022
Assistant
SPAR
09.2020 - 08.2021
GCSEs -
Calderside Academy
08/2015 - 08/2020
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