Ellie Whitworth
Hamilton
Summary
Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Crew member
McDonald's
Coatbridge
2025.09 - Current
- Collaborate with team members to maintain a friendly work environment promoting productivity.
- Uphold health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Ensure customer satisfaction with prompt and accurate order fulfillment.
- Coordinate with kitchen staff for timely preparation of orders reducing wait times for customers.
- Maintain immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Deliver consistent high-quality service contributing to the positive reputation of our establishment.
- Resolve customer complaints quickly, restoring trust in our service quality.
Staff Member
Club Tropicana & Venga
Glasgow
2023.06 - 2026.01
- Welcomed guests warmly to create positive first impression.
- Assisted customers with queries, improving overall experience.
- Managed cash desk area, greeting visitors and providing assistance to create welcoming environment.
- Delivered high-quality drink service in a high-volume bar environment, maintaining speed and accuracy during peak hours.
- Proactively monitored the floor to identify and de-escalate potential guest conflicts, ensuring a safe and welcoming atmosphere.
Manager
Mushtaqs
Hamilton
2022.05 - 2025.07
- Managed small team of staff and delivery drivers.
- Organised weekly schedules for front of house staff and delivery drivers.
- Organised deliveries to ensure fairness for drivers as well as fast service for our customers.
- Took orders over phone and addressed customer enquiries and complaints.
- Greeted customers upon arrival to ensure welcoming atmosphere.
- Maintained cleanliness and stock levels through regular cleaning and restocking.
Education
High School -
Hamilton Grammar
Hamilton 2016.08 - 2022.06
Skills
- Customer Service
- Attention to detail
- Problem Solving
- Adaptability
- Communication
- Time Management
- Administrative skills
References
References available upon request.
Timeline
Crew member
McDonald's
2025.09 - Current
Staff Member
Club Tropicana & Venga
2023.06 - 2026.01
Manager
Mushtaqs
2022.05 - 2025.07
High School -
Hamilton Grammar
2016.08 - 2022.06