Ellie Turner-Lovesey
Calne,Wiltshire
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.
Overview
4
4
years of professional experience
Work history
Sales Assistant
Tool Station
Chippenham, Wiltshire
05.2023 - Current
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Night Care Assistant
Greensleeves Care Home
Chippenham, Wiltshire
04.2022 - 12.2022
- Provided quality companionship to residents with dementia experiencing sleeping difficulties.
- Kept living areas in excellent condition with comprehensive tidying and touchpoint cleaning.
- Helped elderly residents to carry out daily living activities with maximum independence.
- Delivered personalised care and support in line with individual care plans.
- Worked in team of 5 to create positive and caring atmosphere for 60 residents.
- Monitored and reported nighttime behaviour patterns in care plans and handover notes.
- Calmly and skilfully de-escalated residents exhibiting challenging behaviours with calm and caring tone.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
Dog Walker
Pippa and Pals
Calne, Wiltshire
09.2019 - 06.2022
- Ensured safety and security of dogs when transporting them to and from walking areas.
- Confidently walked up to 4 dogs simultaneously.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
Apprentice Nursery Assistant
Little Acorns
Chippenham, Wiltshire
01.2022 - 04.2022
- Enforced order and discipline among pupils in school and during excursions.
- Served children lunches and helped clear kitchen after lunch in absence of kitchen assistant.
- Employed rewarding positive reinforcement techniques to manage challenging behaviours.
- Notified nursery managers of behavioural challenges and worked together to generate solutions.
- Adhered to school policy when parents or carers picked up children from nursery.
- Confidently communicated with colleagues and children.
- Facilitated educational play to promote sharing, cooperation and other key values.
Education
Certificate of Higher Education - agriculture
higher education in agriculture
Chippenham, Wiltshire 09/2019 - 07/2020
GCSEs -
The John Bentley School
Calne 09/2015 - 07/2019
Skills
- First aid and CPR
- Patient welfare management
- Report writing
- Hazard management
- Fire risk assessments
- Manual handling training
- Chemical Handling
- Laundry
- food preparation
- Safe food storage
- Stock management
- Promotions planning skills
- Transaction processing
- Till counting
- Customer assistance
- Retail merchandising
- Refunds and exchanges
Timeline
Sales Assistant
Tool Station
05.2023 - Current
Night Care Assistant
Greensleeves Care Home
04.2022 - 12.2022
Apprentice Nursery Assistant
Little Acorns
01.2022 - 04.2022
Dog Walker
Pippa and Pals
09.2019 - 06.2022
Certificate of Higher Education - agriculture
higher education in agriculture
09/2019 - 07/2020
GCSEs -
The John Bentley School
09/2015 - 07/2019
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