Ellie Turnbull
Glasgow,Glasgow City
Summary
Motivated sales worker commended for active listening skills and personable communication. Works well in customer-facing roles with commitment to meeting sales quotas and supporting customer needs. as well as ensuring a positive and enjoyable shopping experience for customers.
Overview
2
2
years of professional experience
Work History
Sales advisor
argento
Glasgow, Glasgow City
07.2023 - Current
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Built rapport with new and existing customers to boost client retention.
- Performed end-of-day cashing up procedures.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
Sales advisor
pandora
Glasgow, Glasgow City
10.2022 - 01.2023
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Signed customers up to brand loyalty schemes, increasing repeat store spending.
- Increased current product and service sales through knowledgeable customer advice.
- Delivered high sales performance within budget to strict deadlines and targets.
Education
Bachelor of Arts - law
Edinburgh Napier University
Edinburgh 09/2021 - 09/2025
Skills
- Cash handling
- Customer service experience
- Active selling
- Returns and refunds
- Upselling techniques
- Visual merchandising
- Point Of Sale system operation
- Problem solving
- Time management
- Team work
References
References available upon request.
Timeline
Sales advisor
argento
07.2023 - Current
Sales advisor
pandora
10.2022 - 01.2023
Bachelor of Arts - law
Edinburgh Napier University
09/2021 - 09/2025
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