Ellie Toth
Bolton
Summary
Motivated and hardworking professional with over four years of progressive leadership experience in a fast-paced, customer-focused environment. Strong people skills, adaptability, and a commitment to high standards. Experienced in team leadership, training, customer service, and operational management. Brings reliability, resilience, and a strong work ethic to every role.
Overview
6
6
years of professional experience
Work History
1st Assistant Manager
McDonald’s
Bolton
02.2025 - Current
- Second in command to the Business Manager, accountable for full restaurant performance.
- Lead the management team to deliver consistent QSC and exceptional customer experience.
- Oversaw staffing and scheduling to meet quality standards and align with business needs.
- Contribute to business planning, monthly P&L targets, and team communication.
- Ensure full compliance with food safety, health & safety, cash controls, and company policies.
- Managed inventory accuracy and stock availability while ensuring waste reduction and food cost control.
- Support recruitment, development, and performance management of managers and crew.
- Drove employee engagement initiatives to foster a positive and inclusive working environment.
- Lead training audits and ensure development needs are met.
- Handle customer complaints professionally and use feedback to improve service.
2nd Assistant Manager
McDonald’s
Bolton
06.2023 - 02.2025
- Developed team members to provide personalised service and maintain gold-standard food quality.
- Led shifts with McDonald’s Values at the centre of decision-making.
- Assisted senior management in enhancing hospitality, service, and cleanliness standards.
- Delivered feedback, recognised positive behaviours, and supported performance improvement.
- Facilitated recruitment, onboarding, and growth of Crew Trainers and Shift Managers.
- Maintained safety, security, and food hygiene procedures.
- Assisted with inventory checks, waste control, and food cost management.
- Supported planned maintenance and equipment safety.
- Participated in weekly managers’ meetings and business planning.
Shift Manager
McDonald’s
Bolton
07.2022 - 06.2023
- Coordinated team efforts to deliver personalised and welcoming customer service, fostering positive guest interactions.
- Delivered exceptional hospitality and maintained cleanliness standards to enhance customer experience across all shifts.
- Maintained gold-standard food quality and ensured accurate preparation to meet customer expectations.
Floor Manager
McDonald’s
Bolton
10.2021 - 07.2022
- Led restaurant areas, coaching and directing team to ensure operational excellence.
- Trained Crew Members and Apprentices to meet company training standards, enhancing team capabilities.
- Acted as a role model for crew members, fostering exceptional customer experiences.
Crew Member
McDonald’s
Bolton
09.2020 - 10.2021
- Delivered hot, fresh food while ensuring exceptional customer service in fast-paced environment.
- Maintained high standards for quality, service, and cleanliness to enhance customer satisfaction.
- Prepared meals accurately and safely, adhering to gold-standard guidelines for food safety.
Education
Extended Diploma Level 3 - Travel and Tourism
Bury College
Greater ManchesterGCSEs - English Literature, English Language, Mathematics, Science Combined, Geography, Art & Design, Hospitality & Catering Level 2
Little Lever High School
BoltonSkills
- Operational Excellence
- Inventory management
- Customer service
- Leadership
- Training & Coaching
- Problem-solving
- Organisation
- Adaptability
- Resilience
- Strong Work Ethic
- Good communication skills
Additional information
Strong IT skills (till systems, internal McDonald’s systems, basic Microsoft Office), Excellent attendance and reliability, Flexible and able to adapt to changing demands, References available on request
Timeline
1st Assistant Manager
McDonald’s
02.2025 - Current
2nd Assistant Manager
McDonald’s
06.2023 - 02.2025
Shift Manager
McDonald’s
07.2022 - 06.2023
Floor Manager
McDonald’s
10.2021 - 07.2022
Crew Member
McDonald’s
09.2020 - 10.2021
Extended Diploma Level 3 - Travel and Tourism
Bury College
GCSEs - English Literature, English Language, Mathematics, Science Combined, Geography, Art & Design, Hospitality & Catering Level 2
Little Lever High School