Ellie Thornton-Grimes

Checkout department

• First point of contact for customer and colleague issues, complaints and concerns
• Providing leadership to the front end by organizing breaks, managing queue levels and resolving till issues
• Training new/existing colleagues
• Communicate clearly within my team and make quick decisions to improve customer service
• Maintaining a safe, clean and organised checkout area, following health and safety regulations, reporting incidences and supporting managers with daily operations

Self service/Checkout department

• Handling cash any card payments with accuracy
• Providing warm, positive customer care from arrival to departure, encouraging return visits
• Advising customers on product availability, pricing and location of product
• Working well as a team
• Covering management roles when needed