Ellie Staples

Admin Assistant/Reception:

• Greeting visitors and scheduling appointments
• Answering/directing phone calls, taking messages and handling inquiries
• Liaising with local authorities and hospitals
• Filing
• Keeping records of staff, resident and visitor's COVID-19 tests (during the pandemic)
• Scrutinising large amounts of documentation when gathering evidence for complaints procedures
• Employee right to work compliance
• Maintaining employee files
• Digitising company files
• Keeping an accurate record of resident admissions, discharges and other relevant information
• Maintaining and prioritising confidentiality
• Contacting designated individuals during emergency situations

Well-being Coordinator:

• Planning and implementing recreational activities that enhance the quality of life for residents including encouraging resident participation
• Collaborating with nurses and care assistants to ensure activities are integrated into residents care plans
• Documenting resident participation and engagement
• Effective communication with residents (including those with dementia and other cognitive impairments) as well as keeping their families updated and reassured in regards to their relative's well-being

• Trained new staff members, fostering a supportive working environment.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Demonstrated products effectively leading to increased sales conversions.
• Managed till operations smoothly, reducing waiting time for customers.
• Improved customer service by efficiently handling queries and complaints.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Collaborated effectively with team members to meet sales targets.
• Built strong relationships with regular customers for repeat business.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Conducted daily inventory checks to manage stock levels accurately.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Monitored and reported suspicious activity to security officer to avoid theft.
• Tagged products quickly and accurately with price tags and stickers.

• Enhanced guest satisfaction through attentive and prompt service.
• Managed table settings for enhanced dining experience.
• Collaborated with kitchen staff to ensure order accuracy.
• Advanced team efficiency by assisting in training new waitstaff members.
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Maintained clean and organised dining area for customer comfort.
• Ensured smooth restaurant operation by effectively managing reservations system.
• Accommodated special event needs, provided customised services for parties.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Improved customer satisfaction by providing efficient and friendly service.
• Maintained excellent level of service in busy and demanding restaurant environment.