Summary
Overview
Work history
Education
Skills
References
Timeline
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Ellie Spencer

Ellie Spencer

North Weald,Essex

Summary

Highly organised and assertive with a strong background in customer service and team leadership. Demonstrates excellent communication skills and initiative, effectively leading teams to achieve goals. Proficient in data analysis, contributing to informed decision-making processes. A dedicated team player committed to enhancing organisational success through strategic problem-solving and collaboration.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Enterprise Delivery Partner

NHS Professionals
Hemel Hempstead, Hertfordshire
08.2021 - Current
  • Project based role with a variety of different tasks, supporting the BAU functions of the business as well as new ones (i.e new clients or functionalities)
  • Implementing new clients to the business, supporting them with using new systems via Microsoft teams as well as face to face. This involved reporting the high level figures to the project teams (SLA's, team statistics, common issues and trends)
  • Setting up a new team, this involved CV searching, creating interview templates, holding the interview and advising HR of outcomes. Trained new team members while executing new business functions effectively.
  • Supported COVID-related programmes, using our workforce to support with vaccinating at our different hubs during a crucial time.
  • Leading on projects due to team splits, ensuring we always produce good results. Identified proactive opportunities to enhance outcomes across projects.
  • Supporting the business implementing new systems, being part of a a hypercare team where quick resolutions were key. Involved in key stakeholder meetings to report on any common trends/themes

Enterprise Delivery Manager

NHS Professionals
Hemel Hempstead, Hertfordshire
01.2024 - 12.2024
  • Secondment role, natural step up from my previous role.
  • Managed a small team, catching up with them on a 1 to 1 and group basis regularly
  • Leading on key projects and reporting back any concerns or highlights to project teams and management.
  • Managed 4 new client projects from a hypercare perspective, ensuring the team were well prepped to be able to efficiently support with queries. Reviewing key metrics, such as abandoned calls, longest queue times, response times for emails, and addressing the team when needed.
  • Conducted appraisals, assessing previous objectives and setting future goals for team members.

Senior Booking Consultant AHP

Bank Partners
Holborn, Camden
09.2019 - 08.2021
  • Bookings for a different staff group as well as managing a team
  • Building relationships across multiple different sites
  • Always striving for a better fill rate, to increase the GM for the business.
  • High focus on agency usage due to the difficulty to fill for AHP based roles, transferring these workers to us to reduce agency fill.

Booking Consultant

Bank Partners
Holborn, Camden
01.2019 - 09.2019
  • Managed bookings desk for hospital contracted with Bart's Health - Doctors for Newham Hospital.
  • Building relationships with the client, candidates and agencies.
  • Conducted on-site visits to strengthen client relationships and provide support.
  • Strived to improve monthly fill rates by meeting or exceeding KPIs.
  • Provided support to other sites due to annual leave, including Whipps Cross and Royal London Hospital.

Admin Assistant

Bank Partners
Whitechapel, Tower Hamlets
09.2018 - 12.2018
  • Supporting the Occupational Health team at Royal London Hospital with admin based tasks.

Education

GCSEs -

Roding Valley High School
Loughton, Essex
09.2011 - 07.2016

A-Levels - Biology, Media & Geography

Roding Valley High School
Loughton, Essex
09.2016 - 07.2018

Skills

  • Organised
  • Assertiveness
  • Good communicator
  • Initiative taking
  • Team player
  • Customer Service
  • Team Leadership
  • Data analysis

References

References available upon request.

Timeline

Enterprise Delivery Manager

NHS Professionals
01.2024 - 12.2024

Enterprise Delivery Partner

NHS Professionals
08.2021 - Current

Senior Booking Consultant AHP

Bank Partners
09.2019 - 08.2021

Booking Consultant

Bank Partners
01.2019 - 09.2019

Admin Assistant

Bank Partners
09.2018 - 12.2018

A-Levels - Biology, Media & Geography

Roding Valley High School
09.2016 - 07.2018

GCSEs -

Roding Valley High School
09.2011 - 07.2016

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Ellie Spencer