Ellie Southern
LIVERPOOL,England
Summary
I am a self motivated and passionate person, whom thrives under pressure to deliver 100% customer satisfaction. I enjoy working as a team as well as working independently, I am a fast learner who likes to learn new skills everyday. I have a lot of experience working with a large customer based environment and a fast paced environment. I am experienced and skillful in being a inbound customer service agent providing high quality service to callers and also very committed to achieving clients success ad satisfaction every step of the way. I understand the importance of delivering the mission of a brand with each action and interaction that takes place involving customers. I have a proven track record of serving as an effective liaison between companies and their potential and current clients.
Overview
4
4
years of professional experience
Work history
Property manager
Countrywide
Liverpool, England
10.2023 - 08.2025
- Managed day-to-day operations of multiple residential properties ensuring tenant satisfaction and property maintenance.
- Coordinated property marketing efforts to attract prospective tenants through various channels and platforms.
- Conducted regular inspections of properties to identify maintenance needs and ensure compliance with safety regulations.
- Oversaw tenant relations by addressing inquiries and resolving complaints in a timely and professional manner.
- Collaborated with maintenance teams to schedule repairs and ensure timely completion of work orders for tenant requests.
- Developed and maintained strong relationships with vendors to negotiate contracts and manage service delivery.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
Call Centre Agent
The Contact Company
Liverpool, England
09.2022 - 10.2023
- Assisted customers by providing accurate information regarding products and services.
- Handled customer inquiries and resolved issues through effective communication skills.
- Managed call queues efficiently to minimise customer wait times and enhance service experience.
- Utilised customer relationship management software to track interactions and update records.
- Maintained a calm and professional demeanour whilst addressing customer complaints and concerns.
- Documented all phone interactions for record keeping and quality control purposes.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Crew member
McDonald's
Liverpool, England
07.2021 - 09.2022
- Assisted in maintaining cleanliness and organisation of dining area to enhance customer experience.
- Collaborated with team members to prepare food items in accordance with established safety standards.
- Engaged with customers to take orders and provide information about menu offerings.
- Supported inventory management by restocking supplies and ensuring items were readily available.
- Operated cash register efficiently to process transactions and handle customer payments.
- Followed health and safety protocols to ensure a safe and hygienic working environment.
- Assisted in staff training to enhance teamwork and improve service delivery.
Education
GCSEs - Maths, English
North Liverpool Academy
Liverpool 09.2015 - 03.2020
NVQ Level 2 - Hairdressing
City of Liverpool College
Liverpool 09.2020 - 06.2021
NVQ Level 3 - Hairdressing
City of Liverpool
Liverpool 09.2025 -
Skills
- Result-Driven mindset
- Customer relationship
- Polite phone etiquette
- Voice clarity and enunciation
- Follow-Up coordination
- Escalation handling expertise
- Understanding tone of voice
- Proactive engagement
- Outbound calling experience
- Resilient to stress
- Sales techniques
- Invoicing
Timeline
NVQ Level 3 - Hairdressing
City of Liverpool
09.2025 -
Property manager
Countrywide
10.2023 - 08.2025
Call Centre Agent
The Contact Company
09.2022 - 10.2023
Crew member
McDonald's
07.2021 - 09.2022
NVQ Level 2 - Hairdressing
City of Liverpool College
09.2020 - 06.2021
GCSEs - Maths, English
North Liverpool Academy
09.2015 - 03.2020