Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ellie Southern

LIVERPOOL,England

Summary

I am a self motivated and passionate person, whom thrives under pressure to deliver 100% customer satisfaction. I enjoy working as a team as well as working independently, I am a fast learner who likes to learn new skills everyday. I have a lot of experience working with a large customer based environment and a fast paced environment. I am experienced and skillful in being a inbound customer service agent providing high quality service to callers and also very committed to achieving clients success ad satisfaction every step of the way. I understand the importance of delivering the mission of a brand with each action and interaction that takes place involving customers. I have a proven track record of serving as an effective liaison between companies and their potential and current clients.

Overview

4
4
years of professional experience

Work history

Property manager

Countrywide
Liverpool, England
10.2023 - 08.2025
  • Managed day-to-day operations of multiple residential properties ensuring tenant satisfaction and property maintenance.
  • Coordinated property marketing efforts to attract prospective tenants through various channels and platforms.
  • Conducted regular inspections of properties to identify maintenance needs and ensure compliance with safety regulations.
  • Oversaw tenant relations by addressing inquiries and resolving complaints in a timely and professional manner.
  • Collaborated with maintenance teams to schedule repairs and ensure timely completion of work orders for tenant requests.
  • Developed and maintained strong relationships with vendors to negotiate contracts and manage service delivery.
  • Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.

Call Centre Agent

The Contact Company
Liverpool, England
09.2022 - 10.2023
  • Assisted customers by providing accurate information regarding products and services.
  • Handled customer inquiries and resolved issues through effective communication skills.
  • Managed call queues efficiently to minimise customer wait times and enhance service experience.
  • Utilised customer relationship management software to track interactions and update records.
  • Maintained a calm and professional demeanour whilst addressing customer complaints and concerns.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.

Crew member

McDonald's
Liverpool, England
07.2021 - 09.2022
  • Assisted in maintaining cleanliness and organisation of dining area to enhance customer experience.
  • Collaborated with team members to prepare food items in accordance with established safety standards.
  • Engaged with customers to take orders and provide information about menu offerings.
  • Supported inventory management by restocking supplies and ensuring items were readily available.
  • Operated cash register efficiently to process transactions and handle customer payments.
  • Followed health and safety protocols to ensure a safe and hygienic working environment.
  • Assisted in staff training to enhance teamwork and improve service delivery.

Education

GCSEs - Maths, English

North Liverpool Academy
Liverpool
09.2015 - 03.2020

NVQ Level 2 - Hairdressing

City of Liverpool College
Liverpool
09.2020 - 06.2021

NVQ Level 3 - Hairdressing

City of Liverpool
Liverpool
09.2025 -

Skills

  • Result-Driven mindset
  • Customer relationship
  • Polite phone etiquette
  • Voice clarity and enunciation
  • Follow-Up coordination
  • Escalation handling expertise
  • Understanding tone of voice
  • Proactive engagement
  • Outbound calling experience
  • Resilient to stress
  • Sales techniques
  • Invoicing

Timeline

NVQ Level 3 - Hairdressing

City of Liverpool
09.2025 -

Property manager

Countrywide
10.2023 - 08.2025

Call Centre Agent

The Contact Company
09.2022 - 10.2023

Crew member

McDonald's
07.2021 - 09.2022

NVQ Level 2 - Hairdressing

City of Liverpool College
09.2020 - 06.2021

GCSEs - Maths, English

North Liverpool Academy
09.2015 - 03.2020
Ellie Southern