Ellie Smith
Dinas Cross,Pembrokeshire
Summary
Motivated professional with strong customer service expertise and a proactive approach to problem-solving. Skilled in both independent work and teamwork, consistently delivering results. Dedicated to maintaining high performance and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work history
Weighbridge operator
MD Recycling
Cardigan, Ceredigion
2023.07 - 2026.03
- Recorded weights of vehicles during weighbridge operations to ensure compliance with regulations.
- Access site using secure credentials to ensure compliance with data protection protocols.
- Facilitated effective communication between departments to enhance collaboration and operational efficiency.
- Managed waste documentation and compliance processes to ensure regulatory adherence.
- Monitored yard activity and directed site traffic to enhance safety and efficiency.
- Facilitated communication with yard staff and machine operators via two-way radio to ensure operational efficiency.
- Organised and filed daily paperwork, ensuring efficient documentation management.
- Ensure compliance with health and safety regulations to promote a safe working environment.
- Engage customers and site visitors to enhance overall experience.
Income Officer
Stonewater Housing
2022.04 - 2023.06
- Optimised income through strategic management of customer rent and service accounts.
- Engaged customers to effectively prevent and manage rent debt while adhering to policy and procedure for appropriate case escalation.
- Facilitate support and advice to customers regarding welfare benefits and direct them to appropriate debt advice services.
- Enhanced overall performance of income team through strategic development and operational oversight.
- Articulated clear messages to customers, ensuring effective communication and understanding.
- Demonstrate strong decision-making abilities while taking ownership of responsibilities.
- Deliver exceptional customer service through attentiveness and problem-solving skills.
- Collaborate with colleagues to achieve exceptional results in projects.
- Demonstrate strong literacy and numeracy skills to enhance communication and analytical capabilities.
- Demonstrate strong IT skills by implementing effective technology solutions.
- Facilitated effective income management within housing services to enhance financial stability.
Customer Contact Advisor
Stonewater Housing
2018.08 - 2022.06
- Experience in housing which includes learning other aspects of the business including income, estate management, lettings and repairs
- Liaising with other departments as well as team leaders to deliver results effectively
- Making sure all contact is dealt with correctly by taking a right first time approach.
- Logging all customer contact correctly using IT systems
- To resolve customer enquiries at first point of contact or refer accurately to appropriate areas of the association
- Promote companies online portal
- To go the extra mile for customers demonstrating excellent customer service skills
Waitress and bar tender
The Beaufort Hunt
2017.05 - 2018.08
- Customer service
- Handle complaints face to face and via the telephone
- Liaise with delivery companies and suppliers, ensuring all stock has been correctly delivered.
- Act as an Assistant Manager in the Managers absence
- Take bookings over the phone for party’s and events
Waitress and Bar Tender
The Royal Oak
2014.01 - 2017.08
- Working in a busy environment giving excellent customer service
- Dealing with large parties and having to work well under pressure
- Working as part of a team
- Taking bookings over the phone and face to face
Customer service assistant
House of Fraser
2016.01 - 2016.05
- Customer assistant for Office concession stand
- Dealt with stock take, ordering stock, open/closing down tills and computers
- Emailed and talked over the phone with suppliers to main store regarding stock and sales
- Provided with a daily target of products that had to be sold, which I would meet most days
- Engaging in face to face conversation with customers
Waitress and Bar Tender
Henrys Oriental and the George Hotel
2015.04 - 2016.02
- Working alongside manager to create ideas to innovate and increase business sales
- Updating the business website during occasions throughout the year
- Dealing with customer complaints accordingly and in a professional manor
Education
GCSE - Maths, English, Product Design, Film studies
Yate International Academy
2007.09 - 5 2013
Skills
- Customer service
- Excellent communication skills
- Responsible
- Dedicated
- Passionate
- Open minded
- Friendly and Approachable
- Empathetic
- Strong IT, numeracy and literacy skills
Timeline
Weighbridge operator
MD Recycling
2023.07 - 2026.03
Income Officer
Stonewater Housing
2022.04 - 2023.06
Customer Contact Advisor
Stonewater Housing
2018.08 - 2022.06
Waitress and bar tender
The Beaufort Hunt
2017.05 - 2018.08
Customer service assistant
House of Fraser
2016.01 - 2016.05
Waitress and Bar Tender
Henrys Oriental and the George Hotel
2015.04 - 2016.02
Waitress and Bar Tender
The Royal Oak
2014.01 - 2017.08
GCSE - Maths, English, Product Design, Film studies
Yate International Academy
2007.09 - 5 2013