Ellie Scott

Key Responsibilities & Achievements

• Generated over £150,000 in sales revenue since January 2025, consistently exceeding targets and contributing directly to business growth.
• Created and implemented project documentation templates to improve consistency and accuracy across projects.
• Managed client projects from initial consultation to successful installations, ensuring timely delivery and high-quality standards.
• Ensured meticulous data integrity by accurately inputting and maintaining detailed client specifications, product selections, pricing, and project timelines within internal systems. Significantly minimising the potential for errors and ensuring data reliability.
• Coordinated complex workflows involving clients, suppliers, and installers, consistently delivering projects on schedule and resolving logistical challenges proactively.
• Developed strong client relationships through effective communication and tailored solutions, enhancing customer satisfaction.
• Demonstrated exceptional attention to detail in crafting precise kitchen designs, preparing accurate financial proposals, and managing multiple concurrent projects.
• Utilised internal CRM systems to track client interactions, manage sales pipelines, and ensure consistent follow-up, enhancing overall customer relationships.
• Applied problem-solving skills to overcome design constraints and unexpected installation issues, maintaining project momentum and client satisfaction.

Key Responsibilities & Achievements

• Directed the full lifecycle of embroidery projects, from initial design approval and digitisation to meticulous production oversight and final quality assurance for corporate and golf clothing. Demonstrating strong project coordination and attention to detail in technical specifications, essential for maintaining accuracy within complex database systems.
• Administered all aspects of customer orders for embroidered, corporate, and golf apparel, including detailed order entry, tracking, and fulfilment. Highlighting a systematic approach to data entry and record-keeping.
• Spearheaded business development initiatives by managing over 100 calls per week, identifying and acquiring new corporate and golf clientele through targeted outreach and persuasive proposals. Showcasing a proactive, results-oriented approach and an ability to identify and engage key stakeholders.
• Cultivated and maintained robust client relationships by reaching out to existing customers weekly, serving as a key point of contact and ensuring high satisfaction across all embroidered and corporate clothing orders.
• Resolved production discrepancies and complex client queries, ensuring minimal disruption to timelines and maintaining high standards of order accuracy.
• Managed comprehensive client and order data, utilising internal systems to track progress, ensure accurate invoicing, and support strategic sales planning.