Ellie Reilly
Chichester,West Sussex
Summary
Creative professional in content creation and social media management, enhancing brand visibility through engaging visual content. Skilled in graphic design, video editing, and photography, consistently delivering high-quality materials. Utilises creative expertise to elevate brand engagement and storytelling, supported by a background in logistics that enhances customer service and operational efficiency.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Content Creator / Social Media Manager
Barranco's Coffee & Champange
UK Based
2025.10 - Current
- Managed and grew social media accounts across platforms including Instagram, Facebook and TikTok
- Created engaging photo, video, and graphic content aligned with brand identity and marketing campaigns.
- Planned and scheduled content using a content calendar to maintain consistent posting and audience engagement.
- Utilised strong visual skills to align content with brand aesthetics, ensuring cohesive representation.
- Engaged with followers by responding to comments, messages, and customer enquiries, helping build a strong online community.
Customer Performance Executive
Asendia
Hounslow, Hounslow
2025.03 - Current
- Managed and monitored customer account performance to ensure delivery against sales targets and service level agreements
- Produced regular performance reports and presented insights to internal stakeholders to support business decisions
- Worked closely with sales and operational teams to implement strategies that improved customer performance and revenue
- Investigated and resolved customer issues, ensuring timely solutions and maintaining high service standards
Account Manager
Asendia
Hounslow, Hounslow
2024.01 - 2025.03
- Managed high-value key customer account, serving as primary point of contact and strengthening strategic relationship
- Built and maintained senior-level relationships with stakeholders to ensure long-term partnership and customer satisfaction
- Monitored account performance and service delivery, ensuring consistent achievement of contractual targets and KPIs
- Coordinated with internal teams to develop solutions, resolve issues swiftly, and maintain high service standards
Carrier Manager
Asendia
Hounslow, Hounslow
2020.07 - 2024.01
- Built and maintained strong relationships with hauliers and in-country carriers to ensure effective transport operations and service delivery
- Conducted regular meetings with in-country carriers and hauliers to review performance, address issues and drive continuous improvement
- Identified and resolved operational challenges to minimise service disruption
- Communicated key updates to the wider business, including delays and operational changes, to ensure stakeholders were informed and able to respond accordingly.
- Analysed activity across assigned lanes to identify trends, risks and opportunities for improvement
Linehaul Analyst
Asendia
Hounslow, Hounslow
2018.05 - 2020.07
- Coordinating daily linehaul vehicle schedules, ensuring efficient allocation of vehicles across routes
- Liaised with depots and transportation teams to organise vehicle movements and maintain smooth operational flow
- Monitored driver attendance and departure times, resolving delays and arranging cover where necessary
- Built and maintained strong working relationships with multiple haulage partners
Customer Service Agent
Asendia
Hounslow, Hounslow
2017.02 - 2018.05
- Coordinated with team members to enhance customer service delivery and satisfaction.
- Managed customer queries to clarify services and address concerns effectively.
- Recorded and processed customer data accurately.
- Took ownership of customer concerns, ensuring thorough and timely resolutions.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
Data Entry Clerk
Swissport
Heathrow, Heathrow
2015.01 - 2017.01
- Utilised advanced software tools to expedite data entry processes.
- Fostered effective communication channels within the team through regular updates on work progress and potential issues encountered during data handling procedures.
- Performed high-speed typing, increasing workflow productivity.
- Implemented office automation systems, improving administrative efficiency.
Cashier
Iceland Foods
Uxbridge, Uxbridge
2013.01 - 2015.01
- Balanced till at end of day, maintaining accurate records.
- Handled high volumes of transactions during holiday seasons efficiently.
- Processed payments swiftly for improved customer experience.
- Delivered outstanding customer care with proactive sales and listening skills.
Education
A-Levels -
Stockley Academy
Hillimgdon 2008.09 - 2013.06
A-Levels - Double Applied Buisness
Stockley Academy Sixth Form
Hillingdon 2013.09 - 2015.06
Skills
- Social media management
- Social media trend awareness
- Brand understanding
- Visual aesthetics awareness
- Graphic design
- Video editing
- Photography
- Deadline management
Timeline
Content Creator / Social Media Manager
Barranco's Coffee & Champange
2025.10 - Current
Customer Performance Executive
Asendia
2025.03 - Current
Account Manager
Asendia
2024.01 - 2025.03
Carrier Manager
Asendia
2020.07 - 2024.01
Linehaul Analyst
Asendia
2018.05 - 2020.07
Customer Service Agent
Asendia
2017.02 - 2018.05
Data Entry Clerk
Swissport
2015.01 - 2017.01
A-Levels - Double Applied Buisness
Stockley Academy Sixth Form
2013.09 - 2015.06
Cashier
Iceland Foods
2013.01 - 2015.01
A-Levels -
Stockley Academy
2008.09 - 2013.06