Ellie Randles

I have been working at Birdie, a healthcare app designed for homecare agencies, since January 2024. I started as a Partner Care Consultant and was then promoted to Junior Onboarding Manager, working cross functionally between teams. My key responsibilities include the following:

• Prioritise and manage high‑volume workloads effectively, maintaining accuracy and meeting deadlines.
• Conducting comprehensive partner assessments to create tailored onboarding plans for diverse account needs.
• Monitoring partner metrics daily to proactively prevent disengagement and drive sustained engagement.
• Providing expert, empathetic guidance in meetings, building trust and resolving complex data‑related issues.
• Delivering daily digital engagement sessions and educational webinars to support long‑term product adoption.
• Building transparent, collaborative relationships with external partners and internal stakeholders.
• Contributing to internal knowledge bases, turning insights into operational improvements.
• Acting as a brand ambassador, ensuring consistent, high‑quality communication across all channels.
• Representing the voice of the customer, analysing feedback and data trends to inform product and process improvements.
  

Company Overview: Florence Healthcare specializes in recruitment for the Health & Social Care sector. My role here consisted of:

• Engaging with a pipeline of clients daily via phone/email, ensuring a seamless onboarding experience, prioritising recruitment based on regional demands.
• Performing daily interviews with potential candidates.
• Conducting training sessions for new staff.
• Sourcing and verifying all documentation and references for compliance, maintaining a 98% compliance rate.
• Thriving in a fast-paced, confidential work environment, consistently meeting monthly recruitment targets.
• Judiciously carrying out assignments when faced with multiple deadlines and numerous tasks.
• Utilising strong IT skills to streamline workflows, reducing recruitment process time.
• Collaborating with team members to achieve target results by Building and maintaining courteous and effective working relationships.
• Managing complaints with calm, clear communication, and problem-solving.
• Preparing range of written communications, documents and reports.

Working under the restaurant managers in the successful day to day running of the restaurant in which duties included:

• Processing bookings via in house booking system as well as via phone and email.
• Prioritising and executing multiple tasks at once.
• Supporting the manager on duty in ensuring a smooth and efficient service.
• Possessing a strong product knowledge.
• Responsibility for the well-being and enjoyment of big bookings, such as Christmas parties, birthdays, baby showers etc.
• Serving on a very busy bar as well as also ensuring a smooth floor service.
• Taking a hands-on role in staff training and development.
• Leading by example ensuring high standards of service and customer satisfaction are met.

Employed as a Supervisor working alongside the managers in the successful running of the café/restaurant/bar, in which my job role included:

• Ensuring a smooth, efficient, high standard of service throughout the shift.
• Supervising and delegating job roles to staff.
• Supervising and organising large events of up to 250 people, including weddings, birthday parties, work events etc.
• Working on a constantly busy bar, serving a high volume of customers every day.
• Completing stock checks and adjusting PAR levels accordingly.
• Rotating and replenishing stock.
• Cashing up and shutting the venue at the end of the night when required.
• Taking on board customer feedback and working with the managers regarding any areas of improvement.
• Having a strong knowledge of the products stocked and what could be offered.
• Building a strong relationship with the local and regular customers.

Employed as a shop assistant in a busy local supermarket, my duties included:

• Opening and closing the store.
• Serving customers and aiding to any customer requests/queries.
• Stock replenishment.
• Maintaining store cleanliness.
• Cash handling.
• Building a strong rapport with local customers.
• A busy local supermarket.

Alongside my permanent Sainsburys job, I was hired as a summer temp for a short period of time. This gave me excellent experience in how to balance two jobs, working long days and double shifts whilst maintaining a strong work ethic.

Alongside my college studies, I worked part time at Co-Op Pharmacy as a Healthcare Advisor. My role consisted of working one-to-one with customers on a close and personal basis, ensuring they felt comfortable enough with me to handle their prescriptions as well as any health queries they may have needed me to pass on to the pharmacist on duty.

Throughout my time here I prided myself on the strong rapport I had with both staff and customers, contributing to the high values placed by the company on customer satisfaction and confidentiality.