Ellie Powers

• In this role, I was responsible for ensuring customers had an excellent clinic experience and taking blood samples from private and corporate clients.
• I consistently exceeded my sales and review targets (often being the highest achiever nationally for Sales and 5-star reviews). I was also awarded Company-Wide Employee of the Month.
• At Randox, appointments would consist of Blood Tests, Personal Health Measurements, BCA, and Urine Tests, depending on what package or Panel the Client had requested.
• A lot of our clients had phobias regarding giving blood, and I was always able to build a rapport with nervous patients to ease discomfort during the procedure.
• I was very confident in my ability to listen to clients and, with my extensive knowledge of Randox's different products, help them find the correct packages or panels for their bespoke needs and requirements.
• In my role, I was responsible for all required admins to complete the appointment, including URN Registration, Platform, PIS, Scanning, and Booking relevant appointments for clients requesting a Health and Well-Being Discussion, GP, or Biomarker tracking appointment.
• Due to my extensive knowledge and sales performance, I was often chosen to attend exhibitions, conventions, events, off-sites, and more to represent Randox's products and brand, which I enjoyed.
• If another Phlebotomist was struggling to draw blood, I was often called upon to use my advanced knowledge and experience of vein locations to collect blood efficiently.
• Centrifuge Blood Samples
• Set up areas and equipment to help keep appointments running to schedule.
• Labelled drugs and chemicals for accurate stock management.
• Monitored and reported on patients' vital signs.
• Collaborated effectively with hospital staff, ensuring coordinated care delivery.
• Achieved quick turnaround times by swiftly processing samples after collection.
• Conducted sanitisation procedures to maintain clean and safe work environment.
• Contributed to control of medical inventory to maintain optimal supply levels.

• Working collaboratively with healthcare professionals as part of the largest a research program.
• Collecting patient's anthropometrics (height, weight, waist circumference)
• Taking Venus and capillary blood samples from patients in accordance to trust guidelines.
• Adhering to phlebotomy guidelines.
• Maintaining a professional approach with patients and ensuring adequate explanations of procedures are provided despite, on many occasions, servicing between 40 and 50 appointments per day.

• Requesting bloods and urine samples via T- Quest.

• Immunization vaccination (B12, Flu and covid vaccines.

• Taking Venus and Capillary blood samples.

• Updating patient medical records.

• Urinalysis.

• Organising weekly blood clinics.
• Greeting patients and directing patients to appropriate services.
• Patient identification
• Managing patient appointments, including bookings, amendments, and cancellations.

• Competent in IT Systems (Vision, EMIS and Docman)
• Organising Appointments for professionals
• Facilitated prompt issue resolution by carefully tracking complaints until they were fully addressed.
• Provided valuable support during busy periods caused by the COVID-19 Pandemic, contributing to successful operations under high pressure.
• Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

I was originally employed as a waitress at Kaluna Beach Club, serving food and drinks whilst ensuring all areas were clean and tidy throughout the day and at the end of the night. I was quickly promoted to Hostess as the manager felt my customer service skills and positive, friendly attitude were very much suited to this position. My role as hostess involved taking reservations and payments, escorting customers to their reserved beds or VIP areas and ensuring they had everything they needed for an enjoyable experience. This was a really fast-paced party environment, and I feel the experience gained in this role gave me the necessary skills for working in the hospitality industry. The reason for leaving this enjoyable role was due to the COVID-19 pandemic severely affecting the Entertainment and Hospitality Industry, with impending lockdown's and travel limitations being part of the protocols to prevent the spread of the infectious disease.

• The role involved taking inbound calls, greeting customers into the showroom, and general office administration duties to support the sales function and the company's operational and after-sales requirements.
• I needed extensive knowledge of the wide range of products supplied and the types of installations the company performed to advise customers of their features and benefits, timescales, relevant costs, and options available. I enjoyed giving customers the correct advice, which enabled me to upsell the company's services and products on most occasions.
• The company used its own Software system, which required detailed and accurate data input to ensure the Customer Journey and experience were of the highest standards, helping increase customer retention and recommendations.
• In my role, I had individual and team targets to achieve, which gave me the skills to work independently and as part of a bigger team. I helped develop several strategies and processes with the management team to increase the company's sales and operational efficiencies.
• To ensure minimal customer complaints, I maintained a friendly, calm, and positive attitude to help diffuse the situation if a problem arose. I used my customer service skills and product knowledge to help resolve complaints to obtain the best outcome for both the company and the valued customer.
• General administration duties included scanning, filing, and typing quotations and contracts, pricing small works projects, and responding to customer emails. These involved using Word, Excel, Microsoft Outlook, and the company's bespoke Software system- Abinitio.
• In the role, I chased outstanding invoices and ensured the details were correct so there were no mistakes when exporting to the company accounts system.