Overview
Work history
Education
Skills
Timeline
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Ellie Phillips

Stoke-on trent,Staffordshire

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work history

Costa supervisor

Roadchef
Stafford, Staffordshire
12.2018 - Current
  • Training new team members in brand standards and customer service.
  • Stock taking and ordering
  • Feedback to team members of NPS results and KPIs, and relaying what to improve on.
  • Fostered a positive work culture to boost employee morale.
  • Implemented company policies effectively, maintained high standards of service.
  • Completing log book monitoring fridge temperatures, pest control and grind and dose checks.
  • Running shifts in managers absence.
  • Achieving 100% pass rate on health & safety audits, costa check audits.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Assisted in the recruitment process for hiring quality staff members.
  • Managed daily operations to increase productivity.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Reopened unit after first Covid lockdown.
  • Lone ran unit during 2nd and 3rd Covid lockdown.
  • Involved in reopening of unit after refurbishment.

Costa Team Member

Roadchef
Stafford, Staffordshire
03.2015 - 12.2018
  • Handled difficult customers, resulting in conflict resolution.
  • Learnt how to make brand standard coffees and complete grind and dose.
  • Ensured displays were full and inviting.
  • Maintaining hygiene standards, with regular hand washing and deep cleaning of unit.
  • Excellent customer service, going above and beyond.
  • Opening and closing unit.
  • Money handing, cashing up tills.
  • Facilitated customer relations for increased brand loyalty.
  • Achieved efficient workflow with proper time management.
  • Conveyed product information effectively to customers, promoting sales.
  • Managed cash register transactions for accurate record keeping.
  • Provided excellent customer service to enhance business reputation.
  • Maintained high standards of food hygiene, securing customer trust.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Offered exceptional customer service with strong product knowledge.
  • Remained flexible to cover shifts and work overtime as required.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.

Education

Bachelor of Arts - Media, culture and communications

Keele University
Keele
09.2015 - 05.2018

A-Levels - English literature, Psychology, Media studies

Newcastle-under-Lyme College
Newcastle-under-Lyme
09.2013 - 06.2015

GCSEs -

Trentham High School
Stoke-on-Trent
09.2008 - 07.2013

Skills

  • Customer services excellence
  • Leadership competence
  • Staff development
  • Health and Safety regulations
  • Task prioritisation
  • Employee training
  • Team motivation
  • Problem analysis
  • Resilience under pressure
  • Time efficiency
  • Health and Safety Compliance
  • Communication skills
  • Team Leadership

Timeline

Costa supervisor

Roadchef
12.2018 - Current

Bachelor of Arts - Media, culture and communications

Keele University
09.2015 - 05.2018

Costa Team Member

Roadchef
03.2015 - 12.2018

A-Levels - English literature, Psychology, Media studies

Newcastle-under-Lyme College
09.2013 - 06.2015

GCSEs -

Trentham High School
09.2008 - 07.2013

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Ellie Phillips