Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ellie Pearson

Tenby,Pembrokeshire

Summary

Customer Service Professional experienced in order taking, tills operation, and point of sale systems. Delivered exceptional dining experiences through effective communication and a comprehensive understanding of dietary requirements. Maintained patience and composure in fast-paced environments while successfully handling transactions and collaborating within teams.

Overview

3
3
years of professional experience

Work history

Waitress

Cafe Vista
Tenby, Pembrokeshire
01.2024 - Current
  • Provided attentive, proactive service, ensuring high levels of guest satisfaction.
  • Greeted guests warmly and escorted them to their tables to create a welcoming atmosphere.
  • Greeted customers, presented menus and shared information about available special items.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Advised on food and drink choices based on customer preferences.
  • Took accurate guest orders, relaying preferences, requests, or allergens to kitchen for tailored service.
  • Executed food and drink orders accurately, enhancing overall guest experience.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Provided menu and offered recommendations to complement dining experience.
  • Polished glasses and cutlery in dining area to maintain cleanliness and presentation.

Waitress

Cafe 25
Tenby, Pembrokeshire
04.2023 - 01.2024
  • Improved customer satisfaction by providing efficient and friendly service.
  • Delivered accurate food and drink orders, contributing to higher customer satisfaction.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Streamlined workflow during busy periods by coordinating effectively with kitchen staff.
  • Enhanced team efficiency by training new waitstaff, ensuring quick integration into service.
  • Maintained clean and organised dining area for customer comfort.

Education

GCSEs -

Ysgol Greenhill School
Tenby, Pembrokeshire
09.2019 - 06.2024

Certificate of Higher Education - Art

Pembrokeshire College
Haverfordwest, Pembrokeshire
09.2024 -

Skills

  • Order taking proficiency
  • Tills operation
  • Point of sale
  • Table clearing
  • Customer Service
  • English fluency
  • Verbal communication
  • Dietary requirements understanding
  • Patience and composure

Timeline

Certificate of Higher Education - Art

Pembrokeshire College
09.2024 -

Waitress

Cafe Vista
01.2024 - Current

Waitress

Cafe 25
04.2023 - 01.2024

GCSEs -

Ysgol Greenhill School
09.2019 - 06.2024
Ellie Pearson