Ellie Parker
Tamworth ,Staffordshire
Summary
Multi-talented, versatile young professional with 8 years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximise customer satisfaction. Excels at building customer loyalty and repeat business.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customer Support Team Leader
Bristan Group
Tamworth , Staffordshire
01.2022 - Current
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Communicated policy changes and business priorities to streamline office team tasks.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Delivered new hire training and mentored established staff on processes and procedures.
- Monitor call volumes and allocation of work to the team to achieve service level targets
- Liaise with departments across the business to ensure all challenges are resolved efficiently
- Coached team members to achieve their probation period
- Created and submitted progress reports to upper management.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Handle and resolve customer escalations
- Work closely with other departments on upcoming projects
Technical Advisor
Bristan Group
Tamworth , Staffordshire
02.2021 - 01.2022
- Provided technical advice during inbound calls from customers
- Determine reasons for malfunctioning of certain products
- Complete warranty claims
- Ensure orders are submitted and sent out on time
- Provide excellent customer service
- Followed technical documentation for accurate installation, maintenance and repair work.
- Distilled complex technical information into easily digestible instructions for end-users.
Pharmacy Dispenser
Shiraz and Sons
Tamworth , Warwickshire
06.2018 - 01.2021
- Oversaw inventory to achieve consistent supply levels.
- Offered best-possible medical advice to customers to improve health conditions.
- Minimised wastage by tracking stock dates.
- Clarified unclear dosage instructions with authorising doctors.
- Support the Pharmacist in improving services offered through the NHS
- Dispense an extensive range of medication
Shop Assistant
The Smithy Farm Shop
Atherstone , Warwickshire
08.2015 - 06.2018
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Facilitated physical inventory counts to maintain stock levels within store
- Be the sole contact for companies that our store provided products to.
- Dealt with complaints, invoices for payments and general queries
Education
GCSEs - English Language
The Polesworth School
05.2015 - 06.2015
GCSEs - English Literature
The Polesworth School
Tamworth 05.2015 - 06.2015
GCSEs - Sociology
The Polesworth School
Tamworth 05.2015 - 06.2015
GCSEs - Physical Education
The Polesworth School
Tamworth 05.2015 - 06.2015
BTEC - Science
The Polesworth School
Tamworth 05.2015 - 06.2015
BTEC - Travel and Toursim
The Polesworth School
Tamworth 05.2015 - 06.2015
GCSEs - Religious Studies
The Polesworth School
05.2015 - 06.2015
GCSEs - French
The Polesworth School
Tamworth 05.2015 - 06.2015
Certificate of Higher Education - Travel and Tourism
South Staffordshire College
Tamworth 09.2017 - 07.2019
Skills
- Communication
- Complaint resolution
- Customer relations
- Problem solving
- Confident and outgoing
- Highly Motivated
- Desire to succeed in any task undertaken
- Engaging leadership style
- Inventory control
- Employee management
- Adherence to high customer service standards
- Training and development
- Product knowledge
Timeline
Customer Support Team Leader
Bristan Group
01.2022 - Current
Technical Advisor
Bristan Group
02.2021 - 01.2022
Pharmacy Dispenser
Shiraz and Sons
06.2018 - 01.2021
Certificate of Higher Education - Travel and Tourism
South Staffordshire College
09.2017 - 07.2019
Shop Assistant
The Smithy Farm Shop
08.2015 - 06.2018
GCSEs - English Language
The Polesworth School
05.2015 - 06.2015
GCSEs - English Literature
The Polesworth School
05.2015 - 06.2015
GCSEs - Sociology
The Polesworth School
05.2015 - 06.2015
GCSEs - Physical Education
The Polesworth School
05.2015 - 06.2015
BTEC - Science
The Polesworth School
05.2015 - 06.2015
BTEC - Travel and Toursim
The Polesworth School
05.2015 - 06.2015
GCSEs - Religious Studies
The Polesworth School
05.2015 - 06.2015
GCSEs - French
The Polesworth School
05.2015 - 06.2015
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