Ellie O'Neil

Maintained smooth-running business operations by delegating priorities to staff abilities.

• Hit targets by coaching team and recommending areas for improvement.
• Planned large team rotas to achieve full coverage and KPI delivery.
• Drove strong service culture through team huddles and 1:1 feedback sessions.
• Monitored health and safety measures for guaranteed compliance.
• Overhauled warehouse layout, bins and aisles to increase storage space.
• Operated forklift and powered pallet truck to safely manoeuvre goods.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Balanced cashier drawers at end of shifts and logged any discrepancies.
• Dealt with customer complaints and rectified product and service issues.

• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.

• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Built loyal customer base by creating welcoming environment with top quality service.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
• Sourced products locally for improved cost-efficiency and sustainability.