Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Additional Information
Timeline
Generic

Ellie O'Brien

Southport,England

Summary

Confident and target driven professional with strong experience in client facing, computer based office environments. Skilled in building client relationships, meeting performance goals and delivering results in a fast-paced environment. Using my expertise to coordinate training schedules and facilitating workshops to enhance employee skills and ensuring compliance with industry standards.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Training Manager

United Legal Assistance
06.2025 - Current
  • Streamlined onboarding process by designing an intensive induction programme for new hires.
  • Personally training over 30 new staff since 2024 in which all have successfully stayed within the business.
  • Assisting in the recruitment process, reviewing CV's and arranging interviews for potential new employees.
  • Maintaining HR databases including completing 'back to works' after staff absences.
  • Collaborated closely with departmental managers regarding staffing needs.
  • Directed one-one or group sessions with managers and trainers to resolve training issues.

Training Coordinator

United Legal Assistance
07.2024 - 06.2025
  • Playing a key role in enhancing employee skills and performance.
  • Created engaging training materials, including presentations, handouts, and interactive sessions, to cater to diverse learning styles.
  • Collaborated with department heads to align training strategies with overall business goals.
  • Encouraged a positive learning environment, resulting in high staff morale.
  • Developed individual learning plans for continued training.

Motor Claims Handler

United Legal Assistance
07.2019 - 06.2024
  • Processing fault and non-fault motor claims, ensuring compliance with regulations and resolving issues or disputes while maintaining excellent customer service.
  • Working closely with hire companies, repairing garages and personal injury solicitors to cater for each client's needs.
  • Building relationships with insurance brokers and insurers to benefit the company's interests.


Sales Assistant

Next Retail
11.2018 - 06.2019
  • Highly sales driver, customer-focused role in a fast-paced environment.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Collaborated with team members to achieve sales targets and contribute to store success.

Education

GCSEs -

Christ the King High School
/2012 - /2016

Skills

  • Microsoft Office proficiency
  • Auditing and data analysis
  • Mentoring
  • Organisation
  • Team collaboration
  • Attention to detail
  • Time management
  • Strong communication

Affiliations

  • I have a passion for staying active including horse riding, attending gym classes and weekend walks. I also enjoy visiting new coffee shops making it a perfect time to relax or catch up with friends.

Certification

  • Workplace First Aid certified
  • Workplace Mental Health certified
  • Excellent Customer Service certified

Additional Information

  • 6 years experience using Proclaim
  • References available on request

Timeline

Training Manager

United Legal Assistance
06.2025 - Current

Training Coordinator

United Legal Assistance
07.2024 - 06.2025

Motor Claims Handler

United Legal Assistance
07.2019 - 06.2024

Sales Assistant

Next Retail
11.2018 - 06.2019

GCSEs -

Christ the King High School
/2012 - /2016

Similar Profiles

Create profile
Ellie O'Brien