Summary
Overview
Work history
Education
Certification
Experiences
Timeline
Generic

Ellie Newman

Leicestershire,Leicestershire

Summary

I am a second-year university student with a solid foundation in customer service and interpersonal communication, gained through roles as a waitress and customer sales assistant. These experiences have honed my ability to manage customer relationships, handle diverse situations, and work collaboratively in dynamic environments. My academic studies, combined with practical work experience, have equipped me with strong organisational skills, attention to detail, and a passion for people development. I am now seeking an opportunity to leverage these skills in a human resources placement, where I can contribute to the success of the team while continuing to grow professionally.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Customer sales assistant

The Co-Operative Food
Thringstone, Leicestershire
2024.05 - 2025.01
  • Built relationships with customers through friendly interaction and assistance.
  • Prioritised tasks effectively in fast-paced retail settings.
  • Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
  • Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.

Waitress

The Gelsmoor
Coleorton, Leicestershire
2020.05 - 2023.12
  • Utilised professional communication skills to resolve customer complaints.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Ensured smooth restaurant operation by effectively managing reservations system.

Education

GCSEs -

Ashby School
Ashby-de-la-Zouch, Leicestershire
2021.05 - 2021.06

A-Levels -

Ashby School
Ashby-de-la-Zouch, Leicestershire
2023.05 - 2023.06

Bachelors degree - Business Management with Human Resources

Nottingham Trent University
Nottingham
2023.09 -

Certification

- CIPD member with training certifications

Experiences

HR - 

During a one-week work experience in Human Resources, I gained valuable exposure to HR processes such as recruitment, employee onboarding, and administrative support. I assisted the team with many tasks, such as understanding the platform, WorkDay. This experience enhanced my ability to handle HR-related tasks efficiently and provided me with a solid foundation to apply my organisational and interpersonal skills in a full-time HR role.

Timeline

Customer sales assistant

The Co-Operative Food
2024.05 - 2025.01

Bachelors degree - Business Management with Human Resources

Nottingham Trent University
2023.09 -

A-Levels -

Ashby School
2023.05 - 2023.06

GCSEs -

Ashby School
2021.05 - 2021.06

Waitress

The Gelsmoor
2020.05 - 2023.12
Ellie Newman