Ellie Milligan

ASOS and AVIVA

• Delivered friendly, responsive support to customers across multiple channels - including email, phone, live chat, and social media -ensuring queries were resolved clearly and efficiently.
• Acted as a key point of contact between customers and delivery partners, proactively resolving issues and maintaining clear communication to ensure a smooth customer journey.
• Processed refunds, replacements, and return collections both front-of-house and administratively, ensuring a seamless and hassle-free experience for customers.
• Provided high-quality support that contributed to improved customer satisfaction and retention.
• Resolved customer concerns with professionalism and empathy, applying strong interpersonal and conflict resolution skills.
• Escalated complex issues to appropriate internal teams, ensuring prompt resolution and clear follow-up to maintain service standards.
• Actively promoted customer loyalty programmes, encouraging repeat engagement and supporting long-term relationship building.
• Maintained strong product and service knowledge to recommend appropriate solutions and support wider sales objectives.
• Handled and escalated customer complaints appropriately, aiming for swift and fair resolution in line with company policy.
• Managed a high volume of inbound calls, delivering timely and effective support in a fast-paced environment.

• Developed a strong understanding of the business and the technical services offered by CommsFM, building up a working knowledge of both industry terminology and relevant technical concepts.
• Reached out to potential clients via phone and email to introduce them to CommsFM's services, helping to generate new business opportunities.
• Scheduled and coordinated appointments between prospects and the sales team, supporting business development efforts.
• Handled a range of administrative tasks to keep day-to-day operations running smoothly, including data entry, email management, and updating client records.

• Delivered friendly, attentive service to customers, ensuring a positive dining experience from arrival to departure.
• Took food and drink orders accurately, answered menu questions, and made tailored recommendations based on dietary needs.
• Managed multiple tables efficiently during busy periods while maintaining a high standard of service.
• Worked closely with kitchen and bar staff to ensure smooth communication and timely service.
• Handled payments, processed transactions using POS systems, and ensured accuracy with cash handling.
• Maintained cleanliness and hygiene standards across the dining area, adhering to food safety regulations.
• Resolved customer issues calmly and professionally, focusing on quick solutions and customer satisfaction.