Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ellie McGhee

Dundee

Summary

I am an upbeat and enthusiastic retail worker who offers active listening and personable communication skills. I thrive in customer service environments with a commitment to providing top-quality service.


I have left college as, admittedly, the course was not for me in the belief of no wrong path to a successful career.


I am looking to seek and maintain a full-time position that offers me professional challenges utilising interpersonal skills, excellent time management, and problem-solving skills with career development.



Overview

3
3
years of professional experience
47
47
years of post-secondary education

Work history

Reatil Assitant

Goodfellow and Steven
Dundee
06.2022 - Current
  • Operated tills and card machines with accuracy to process cash and card transactions.
  • Served customers effectively to company standards, including customer service routines, upselling, and promotions, whilst helping elderly customers who needed extra assistance.
  • Replenish and display stock as required, ensuring stock is handled with care.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Participate in all activities for preparing and serving bakery retail, take-away, and cafe items.
  • Maintain barista company standards.
  • Maintenance of personal and operational hygiene and health and safety standards.
  • Contribute to the team effort.


Hospitality Team Member

Dundee United Football Club
Dundee
02.2021 - 05.2022
  • Worked in the family and friends suite during match days, serving food and beverages whilst conducting hostess activities.
  • Handled any complaints and conflicts with a diplomatic, friendly approach.
  • Prepared food and drinks whilst upholding strict standards.
  • Created a warm, friendly atmosphere through positive guest interactions that included interaction with theplayer's family and friends.
  • Brought a positive can-do attitude and passion for customer service to solve service issues.
  • Teamwork to deliver high standards was key.
  • Personal hygiene and health and safety standards were mandatory.
  • Prepared for emergency situations like fire and evacuation.

Education

Higher National Diploma - Contempary Art

Gardyne College
Dundee
08.2022 - 05.2023

Higher - Higher English

Grove Academy
Dundee
08.2016 - 06.2022

Certificate of Higher Education - Higher Drama

Grove Academy
Dundee
09.2016 - 06.2022

Scottish Qualifications Certificate - National Progression Award - Psychology

Grove Academy
Dundee
08.2016 - 06.2022

Scottish Qualifications Certificate - National Progression Award - Creative Industries

Grove Academy
Dundee
09.2016 - 06.2022

Scottish Qualifications Certificate - Art and Design

Grove Academy
Dundee
09.2016 - 06.2022

Scottish Qualifications Certificate - Biology

Grove Academy
Dundee
09.2016 - 06.2022

Scottish Qualifications Certificate - Health Sector

Grove Academy
Dundee
09.2016 - 06.2022

Scottish Qualifications Certificate - Maths

Grove Academy
Dundee
09.2016 - 06.2022

Skills

  • Timekeeping
  • Health and safety compliance
  • Team worker
  • Team Leadership
  • Good with money
  • Confident
  • Customer service

Timeline

Higher National Diploma - Contempary Art

Gardyne College
08.2022 - 05.2023

Reatil Assitant

Goodfellow and Steven
06.2022 - Current

Hospitality Team Member

Dundee United Football Club
02.2021 - 05.2022

Certificate of Higher Education - Higher Drama

Grove Academy
09.2016 - 06.2022

Scottish Qualifications Certificate - National Progression Award - Creative Industries

Grove Academy
09.2016 - 06.2022

Scottish Qualifications Certificate - Art and Design

Grove Academy
09.2016 - 06.2022

Scottish Qualifications Certificate - Biology

Grove Academy
09.2016 - 06.2022

Scottish Qualifications Certificate - Health Sector

Grove Academy
09.2016 - 06.2022

Scottish Qualifications Certificate - Maths

Grove Academy
09.2016 - 06.2022

Higher - Higher English

Grove Academy
08.2016 - 06.2022

Scottish Qualifications Certificate - National Progression Award - Psychology

Grove Academy
08.2016 - 06.2022
Ellie McGhee