Ellie McFadden
Falkirk
Summary
With over a decade of experience in the Beauty/ Wellness Industry, I find myself inspired to return to the craft that first sparked my passion. Having built a diverse career in therapy, training, sales & account management, I am eager to reconnect with the hands on side of the industry - delivering exceptional service & reigniting the love I have forever had, within this industry.
Overview
9
9
years of professional experience
6056
6056
years of post-secondary education
Work history
Business Development Manager
FRESHA
02.2025 - Current
Spa Supervisor / Trainer
Gleneagles
Perth
07.2022 - 01.2025
- Developed spa menus with diverse treatments, staying current with industry trends to enhance guest want & fulfillment. Addressed guest concerns promptly, ensuring customer satisfaction and repeat business.
Lead Therapist
Blythswood Square
Glasgow, Glasgow City
03.2022 - 07.2022
- Promoted from Therapist to Lead Therapist within 3 weeks. Collaborated with the Spa Manager on administrative tasks, including rotas, retail targets, and stock management. Coordinated with ISHGA for team training updates and communicated changes to treatment procedures. Monitored inventory, ensuring timely reordering of supplies for uninterrupted service. Led daily briefings to support and engage the team, with a focus on post-COVID-19 team well-being.
Account Manager
ESPA
Edinburgh
01.2020 - 12.2021
- Expanded customer base by identifying needs and delivering tailored product solutions within client budgets and schedules. Boosted sales through account management, rapport-building, and addressing customer concerns to enhance loyalty. Secured new clients via networking and marketing, while tracking industry trends to refine sales strategies. Managed a Beauty Room, performing customised treatments and building loyal clientele through events and in-store interactions. Executed email campaigns to increase sales and conversions, and handled appointments. Adapted to COVID-19 by organising 6 successful virtual events, recognised across UK ESPA counters. Coordinated in-house and external events with corporate groups, creating lasting connections. Managed stock requisitions, balanced budgets, and provided detailed weekly and monthly reports to the Area Manager, highlighting figures, strengths/weaknesses, promotions, and long-term goals.
Beauty therapist
Zen Lifestyle
Edinburgh
06.2019 - 01.2020
- Elevated client satisfaction by providing bespoke, personalised treatments tailored to individual needs. Maintained the salon’s reputation by consistently delivering exceptional, high-quality services. Offered expert product recommendations, driving increased sales and customer loyalty.
ESPA Trainer / Senior Spa Therapist
Sheraton Grand
Edinburgh
06.2017 - 06.2019
- Motivated staff to take ownership of their professional development, delivering tailored training on product knowledge and customer service. Identified skills gaps and created customised workshops to enhance learning. Designed interactive training programs that catered to individual learning styles, boosting engagement. Assessed staff needs and tracked progress, advancing from Essential Therapist to Senior Therapist and ESPA In-House Trainer. Became ESPA Trainer at 19, training over 12 therapists in essential knowledge and treatment techniques.
Spa Therapist
Gleneagles Hotel
Perth
06.2016 - 06.2017
- Boosted retail sales with expert aftercare advice and product recommendations. Built a loyal client base through exceptional service, earning 5-star ratings for both treatments and work ethic. Ensured memorable experiences by offering a warm welcome, exceptional treatments, and excellent post-care. Committed to continuous personal development to deliver the highest quality service
Education
Mary Reid Diploma - Spa and Beauty
May Reid International Spa Academy
08/2015 - 06.2016
Fully ESPA Trained - Spa
ESPA
07/2016 - 12.2021
ITEC specialist - Spa and Beauty
Mary Reid International Spa Academy
08/2015 - 06.2016
School Education -
Dollar Academy
Skills
- Training and development
- Retail & stock management
- Employee management
- Customer service
- Organisation
- Communication
- Natural motivator
- Resilient to pressure
- Adaptability to market changes
- Key account handling
- Relationship development
- Budgeting and finance
- Business planning
Custom
Helen (Ellie) , McFadden, 35/6 Jardine Avenue, Falkirk, FK28FP, 07932671090, elliemcfadden1999@hotmail.co.uk
Additional Information
References:
Andrea Molloy – ESPA International Trainer : Andrea.Molloy@espainternational.co.uk
Stephanie Black – Blythswood Square Manager : Stephanie.Black@kimptonblythswwoodsquare.com
Samantha Ashton – Head of Education for ESPA : Samantha.Ashton@espainternational.co.uk
- All Certificates are available on request
Timeline
Business Development Manager
FRESHA
02.2025 - Current
Spa Supervisor / Trainer
Gleneagles
07.2022 - 01.2025
Lead Therapist
Blythswood Square
03.2022 - 07.2022
Account Manager
ESPA
01.2020 - 12.2021
Beauty therapist
Zen Lifestyle
06.2019 - 01.2020
ESPA Trainer / Senior Spa Therapist
Sheraton Grand
06.2017 - 06.2019
Spa Therapist
Gleneagles Hotel
06.2016 - 06.2017
Mary Reid Diploma - Spa and Beauty
May Reid International Spa Academy
08/2015 - 06.2016
Fully ESPA Trained - Spa
ESPA
07/2016 - 12.2021
ITEC specialist - Spa and Beauty
Mary Reid International Spa Academy
08/2015 - 06.2016
School Education -
Dollar Academy
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