Ellie McDermott
Hall Green,Birmingham
Summary
Ambitious individual who is highly motivated and offers exceptional verbal and written communication skills. With a mature attitude towards responsibility and team work, I also have an eagerness to learn and develop these skills further. My excellent organisation skills have enabled me to manage complex data and ensure every task I am given is carried out both efficiently and to the highest standard within any given time frame. I am a positive, friendly and reliable individual.
Overview
6
6
years of professional experience
Work History
Surveyor Support Officer
Paragon Bank
Solihull
03.2022 - Current
- Ability to communicate through incoming and outgoing calls to customers/ brokers/ solicitors and more.
- Dealing with complaints daily.
- Monitor all Regional Surveyors data base to ensure requests/ queries are adhered to within SLA.
- Ensure strict deadlines are met through arranging Mortgage valuations for Regional Surveyors and manage their diaries
- Handle confidential/ sensitive information.
- Build a rapport with both customers and co-workers.
Customer Returns Executive
Lounge Underwear
Solihull
08.2021 - 02.2022
- Completion of admin roles to meet any necessary requirements.
- Assisted senior administrators and eventually took over the role.
- Train new colleagues and check their work for quality assurance to ensure client satisfaction.
- Writing professional communications to liaise with customers.
- Adaptability to take on other roles within other areas to ensure all jobs are completed.
Sales Assistant
Next Plc
Solihull
06.2018 - 07.2021
- Working in a fast-paced customer service environment and meeting strict deadlines.
- Having adaptability to work in different departments; such as assisting the display team and picking the layout of the shop.
- Building relationships with customers to enhance their experience.
- Assisted customers with product selection for optimal satisfaction/ offered personalised shopping advice.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions accurately.
Waiting Staff
Jockey Club Catering
Aintree Racecourse
04.2018 - 11.2019
- Hosting for a wide variety of guests, including during The Grand National, in a high-end restaurant/ box.
- Using teamwork, time management and organisational skills to help make events run smoothly.
- Adhered to production deadlines and quality standards.
Education
Bachelor of Arts Degree with Honours - Criminology
Liverpool John Moores University
A-Levels -
St. Peter's Catholic School Sixth Form
GCSEs -
St. Peter's Catholic School
Skills
- Advanced IT skills (Microsoft)
- Deadline driven
- Fast learner/ self motivated
- Training and mentoring
- Data entry proficiency
- Time management/ prioritising work
- Customer relations
- Process improvement
- Attention to detail
- Strategic planning and organisation
- Calm under pressure
- Office calendar management
- Building rapport with internal colleagues and external stakeholders
- Conflict resolution
- Reliability
Timeline
Surveyor Support Officer
Paragon Bank
03.2022 - Current
Customer Returns Executive
Lounge Underwear
08.2021 - 02.2022
Sales Assistant
Next Plc
06.2018 - 07.2021
Waiting Staff
Jockey Club Catering
04.2018 - 11.2019
Bachelor of Arts Degree with Honours - Criminology
Liverpool John Moores University
A-Levels -
St. Peter's Catholic School Sixth Form
GCSEs -
St. Peter's Catholic School
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