Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Ellie McCall

Liverpool,Merseyside

Summary

I am a driven, hard working individual with 7 years experience in the customer service field. I am detail-orientated and highly organized person seeking to build a career in administration, where I can apply my strong organizational, communication and multitasking skills to contribute to an efficient and productive work environment. I possess excellent timekeeping abilities and a determined approach to meeting targets. I am experienced with technology, aiming to leverage these skills towards achieving career goals in a dynamic work setting.

Throughout my career as both a self employed makeup artist and a retail sales assistant at MAC I have taken on various different roles that I feel would translate to an administration role. For example, I have experience in maintaining files, helping management complete rotas,

coordinating meetings both internal and external, using Microsoft Software and Google Workspace and managing customer enquiries and resolved issues in a professional and timely manner - in person, over the phone & via email.

Overview

9
9
years of professional experience

Work history

Retail Sales Assistant

Mac Cosmetics
Liverpool, Merseyside
01.2018 - 12.2024
  • Ensured adequate stock supply by liaising with suppliers regularly
  • Managed the store's social media accounts, emails & booking system
  • Handled customer enquiries with professionalism, fostering positive brand image.
  • Maintained visual merchandising standards to attract potential buyers.
  • Coordinated seamless returns and exchanges process for enhanced customer loyalty.
  • Supported management with administrative tasks for efficient workflow.
  • Processed transactions at the till, ensuring accurate handling of cash and card payments.

Makeup Artist

Self Employed
Liverpool
07.2016 - Current
  • Managed a social media account to promote my business
  • Managed my own admin, bookings and payments
  • Maintained cleanliness and organisation in work area, ensuring a comfortable environment for clients
  • Portrayed the highest standard professionalism to ensure complete customer satisfaction is achieved
  • Excellent communication skills to build customer rapport

Education

GCSEs -

Holy Family Catholic High School
Liverpool
09/2009 - 06/2015

Skills

  • Strong communication skills - verbal and written
  • Experience with technology
  • Attention to detail
  • Work well alone and within a team
  • Excellent time keeping skills and organisation
  • Determined to work to meet targets

References

References available upon request.

Timeline

Retail Sales Assistant

Mac Cosmetics
01.2018 - 12.2024

Makeup Artist

Self Employed
07.2016 - Current

GCSEs -

Holy Family Catholic High School
09/2009 - 06/2015
Ellie McCall