Ellie-May Cooper

• Money management utilizing Microsoft Office, Excel budget management
• Marketing events through social media
• Customer management
• Monthly & seasonal event management
• Health & Safety for safe food and environment protocol
• Maintaining effective supply levels by monitoring and reordering food and stock

An Inclusive amateur performing arts school for pupils 4-11 years old promoting confidence and fun.

Starlight's has a range of 30-40 students across 2-3 classes per week

• Professionally trained dancer from the Italia Conti School of Performing Arts London
• Budget management
• Creating a healthy and safe leaning environment for all students by implementing class rules and promoting mutual respect for each other
• Plan, prepare and deliver lessons plans
• Plan routines for recital and performances in local area

• Led a team of 15 customer service representatives to manage customer queries.
• Training and managing customer service assistants and new starters.
• SLA/KPI management ensuring achievement of 95% on call waiting time.
• Oversee the delivery status from distribution center.
• Undertake monthly team performance reviews.
• Lead new line and catalogue launches.
• Establishing customer service policies and procedures.
• Implemented a call back system.

• Grew sales and profitability, applying management strategies and enhancing sales training.
• Educated clients on current promotional offerings and products.
• Engaged customers and built rapport and loyalty.
• Led and coached the team of Sales Key Account Managers and the Customer Service team.
• Provided positive first impressions of the business to welcome existing/new and potential customers.