Ellie Mason
Summary
Dedicated graduate skilled in maintaining composure under pressure and resolving complaints efficiently. Proven problem-solving and communication abilities facilitate clear and empathetic interactions. Recognized for punctuality and exceptional listening skills, with a strong aptitude for following instructions accurately. Committed to creating a positive and enthusiastic environment while managing tasks with empathy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Babysitter
Family
Derby, Derbyshire
2023.01 - Current
- Facilitated storytelling sessions to cultivate a passion for reading among children.
- Supervised children's safety, ensuring well-being during activities.
- Taught manners and socially appropriate behaviours to enhance interpersonal skills.
- Role-modeled positive behaviours to encourage healthy habits.
- Managed daily schedules, including school and bedtime routines, to maintain order.
Customer service assistant
Intueco LTD
Derby, Derbyshire
2024.08 - 2024.08
- Handled high volume of calls daily to expedite issue resolution.
- Responded calmly to challenging situations, earning trust of aggrieved customers.
- Demonstrated care and empathy in customer interactions for tailored experiences.
- Enhanced brand loyalty by consistently delivering excellent service.
- Provided knowledgeable support, achieving positive feedback from customers.
- Built rapport with clients through empathetic concern management.
- Improved customer satisfaction by swiftly addressing queries and complaints.
Education
GCSEs - English Language, English Literature, Maths, Science, Art, History, Food Technology and German
Lees Brook Academy
Derbyshire 2020.09 - 2025.07
Skills
- Calm under pressure
- Problem solving
- Communication skills
- Time management
- Active listening
- Empathy and rapport building
- Complaint resolution
Affiliations
- I enjoy going to the cinema, shopping with my friends and going on long walks in the countryside with my dog. I am also currently learning how to drive and hope to gain my driving license by the end of the year.
Timeline
Customer service assistant
Intueco LTD
2024.08 - 2024.08
Babysitter
Family
2023.01 - Current
GCSEs - English Language, English Literature, Maths, Science, Art, History, Food Technology and German
Lees Brook Academy
2020.09 - 2025.07