Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Ellie Mason

Summary

Dedicated graduate skilled in maintaining composure under pressure and resolving complaints efficiently. Proven problem-solving and communication abilities facilitate clear and empathetic interactions. Recognized for punctuality and exceptional listening skills, with a strong aptitude for following instructions accurately. Committed to creating a positive and enthusiastic environment while managing tasks with empathy.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Babysitter

Family
Derby, Derbyshire
01.2023 - Current
  • Facilitated storytelling sessions to cultivate a passion for reading among children.
  • Supervised children's safety, ensuring well-being during activities.
  • Taught manners and socially appropriate behaviours to enhance interpersonal skills.
  • Role-modeled positive behaviours to encourage healthy habits.
  • Managed daily schedules, including school and bedtime routines, to maintain order.

Customer service assistant

Intueco LTD
Derby, Derbyshire
08.2024 - 08.2024
  • Handled high volume of calls daily to expedite issue resolution.
  • Responded calmly to challenging situations, earning trust of aggrieved customers.
  • Demonstrated care and empathy in customer interactions for tailored experiences.
  • Enhanced brand loyalty by consistently delivering excellent service.
  • Provided knowledgeable support, achieving positive feedback from customers.
  • Built rapport with clients through empathetic concern management.
  • Improved customer satisfaction by swiftly addressing queries and complaints.

Education

GCSEs - English Language, English Literature, Maths, Science, Art, History, Food Technology and German

Lees Brook Academy
Derbyshire
09.2020 - 07.2025

Skills

  • Calm under pressure
  • Problem solving
  • Communication skills
  • Time management
  • Active listening
  • Empathy and rapport building
  • Complaint resolution

Affiliations

  • I enjoy going to the cinema, shopping with my friends and going on long walks in the countryside with my dog. I am also currently learning how to drive and hope to gain my driving license by the end of the year.

Timeline

Customer service assistant

Intueco LTD
08.2024 - 08.2024

Babysitter

Family
01.2023 - Current

GCSEs - English Language, English Literature, Maths, Science, Art, History, Food Technology and German

Lees Brook Academy
09.2020 - 07.2025
Ellie Mason