Summary
Work availability
Overview
Skills
Work history
Education
Languages
Interests
Timeline
AssistantManager
Ellie Marshall

Ellie Marshall

Lincoln,Lincolnshire

Summary

Organised individual dedicated to delivering quality clerical support for diverse needs. Skilled in digital file management with outstanding attention to detail in maintaining records. Currently finishing a masters degree in Criminology and Criminal Justice. Incredibly passionate and keen to learn.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Overview

5
5
years of professional experience

Skills

  • Communication
  • Working as part of team
  • Engaging in individual tasks
  • Analysing information
  • Presentation skills
  • Time management
  • Trustworthy and honest
  • Keen to learn
  • Outstanding customer service
  • Organised and reliable
  • Accounting support
  • Record-keeping and bookkeeping
  • File archive administration
  • Report writing
  • Data entry
  • Answering incoming calls
  • Excellent telephone and email etiquette
  • CRM systems familiarity
  • Database organisation
  • Microsoft Word expertise
  • Drafting and proofreading
  • Scheduling and calendar management
  • Social media sites

Work history

Bar Team Member

Lincoln Students Union
Lincoln, Lincolnshire
09.2022 - 06.2023


  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing when necessary.
  • Verified guest ID prior to serving liquor.
  • Cleared counters and disposed of waste and broken glass.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Informed kitchen staff regarding order and requirements.

Student Content Creator

Student Life
Lincoln, Lincolnshire
07.2022 - 10.2022
  • Adapted to working from home
  • Develop original content through social listening and independent sources.
  • Created and posted to Student Life website.
  • Met with content editors to plan post subjects and publishing schedules.

Administrator

Newton Fallowell
Werrington, Cambridgeshire
02.2018 - 04.2022
  • Used the CRM system to communicate with potential buyers and updated them with new property information
  • Assisted the director with finances, both day to day and in preparation for quarterly VAT returns
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Updated website content to feature announcements and developments.
  • Provided printing, photocopying scanning support to colleagues.
  • Assisted managers in compiling and organising materials for meetings.
  • Typed and proofread documents produced by other staff members.
  • Kept and maintained accurate filing system for preservation of office information.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Researched, analysed and summarised data for research.
  • Drafted documents and reports for management review.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • General assistance to staff- cleaning the office, making drinks etc.
  • Created innovative social media posts and schedules to drive engagement.

Education

GCSEs -

The Deeping School
Peterborough
2015 - 2017

A-Levels -

The Deepings School
Peterborough
2017 - 2019

Bachelor of Arts - Criminology

University of Lincoln
Lincoln
2019 - 2022

Master of Arts - Criminology and Criminal Justice

University of Lincoln
Lincoln
2022 -

Languages

English
Native

Interests

Cooking

Journalling

Mindfulness and Meditation

Painting

Timeline

Bar Team Member

Lincoln Students Union
09.2022 - 06.2023

Student Content Creator

Student Life
07.2022 - 10.2022

Administrator

Newton Fallowell
02.2018 - 04.2022

GCSEs -

The Deeping School
2015 - 2017

A-Levels -

The Deepings School
2017 - 2019

Bachelor of Arts - Criminology

University of Lincoln
2019 - 2022

Master of Arts - Criminology and Criminal Justice

University of Lincoln
2022 -

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Ellie Marshall