Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ellie-Mae McArdle

Guisborough,Redcar and Cleveland

Summary

Customer-focused professional with successful 3-year career in the Fast Food sector. Dynamic successful applying good time management and productivity in busy business environment. The area of my role that I take the greatest pride in is making sure that everything is of a great hygiene standard and engaging with my staff, especially caring for their well-being.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Shift Manager

McDonald's
Skelton, Redcar and Cleveland
05.2022 - Current
  • Increased team efficiency by analysing staff and equipment performance.
  • Promoted safety culture through clear communications and inspections.
  • reviewed sales targets and communicated them to enhance team motivation.
  • Follow procedures and put them in place, following up on them.
  • Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
  • Kept employees operating productively to meet business and customer needs.
  • Trained and mentored those being promoted to Crew Trainer and Manager to maximise team performance.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • supported staff well-being and kept employee confidentiality
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.

Crew Trainer

McDonald's
Skelton, Redcar and Cleveland
12.2021 - 05.2022
  • Provided regular feedback and constructive criticism on employee performance.
  • Encouraged professional development and goal setting for all staff.
  • Drove compliance to company standards by reinforcing rules and procedures.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Identified training needs and recommended action to appropriate supervisor.
  • Reinforced hygiene and food safety procedures.
  • Supported managers on shift


Crew Member

McDonald's
Skelton, Redcar and Cleveland
09.2020 - 12.2021
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Prepared food and beverages within target timeframes.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Attended to customers with friendly and accurate service.

Education

NVQ Level 2 - level 2 child development

Laurence Jackson School
Guisborough
09.2018 - 05.2020

GCSEs - english language, maths, biology, chemistry, physics, business, history, english literature

Laurence Jackson School
Guisborough
09.2015 - 05.2020

NVQ Level 3 - health and social care

Middlesborough College
Middlesborough
09.2023 -

Skills

  • Health and safety compliance
  • Training and mentoring
  • Staff Management
  • Time Management
  • team player
  • Patience and able to remain calm in manic situations



Languages

English
Fluent

Timeline

NVQ Level 3 - health and social care

Middlesborough College
09.2023 -

Shift Manager

McDonald's
05.2022 - Current

Crew Trainer

McDonald's
12.2021 - 05.2022

Crew Member

McDonald's
09.2020 - 12.2021

NVQ Level 2 - level 2 child development

Laurence Jackson School
09.2018 - 05.2020

GCSEs - english language, maths, biology, chemistry, physics, business, history, english literature

Laurence Jackson School
09.2015 - 05.2020

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Ellie-Mae McArdle