Ellie-Mae McArdle
Guisborough,Redcar and Cleveland
Summary
Customer-focused professional with successful 3-year career in the Fast Food sector. Dynamic successful applying good time management and productivity in busy business environment. The area of my role that I take the greatest pride in is making sure that everything is of a great hygiene standard and engaging with my staff, especially caring for their well-being.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Shift Manager
McDonald's
Skelton, Redcar and Cleveland
2022.05 - Current
- Increased team efficiency by analysing staff and equipment performance.
- Promoted safety culture through clear communications and inspections.
- reviewed sales targets and communicated them to enhance team motivation.
- Follow procedures and put them in place, following up on them.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Kept employees operating productively to meet business and customer needs.
- Trained and mentored those being promoted to Crew Trainer and Manager to maximise team performance.
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
- supported staff well-being and kept employee confidentiality
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
Crew Trainer
McDonald's
Skelton, Redcar and Cleveland
2021.12 - 2022.05
- Provided regular feedback and constructive criticism on employee performance.
- Encouraged professional development and goal setting for all staff.
- Drove compliance to company standards by reinforcing rules and procedures.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Identified training needs and recommended action to appropriate supervisor.
- Reinforced hygiene and food safety procedures.
- Supported managers on shift
Crew Member
McDonald's
Skelton, Redcar and Cleveland
2020.09 - 2021.12
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared food and beverages within target timeframes.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Attended to customers with friendly and accurate service.
Education
NVQ Level 2 - level 2 child development
Laurence Jackson School
Guisborough 2018.09 - 2020.05
GCSEs - english language, maths, biology, chemistry, physics, business, history, english literature
Laurence Jackson School
Guisborough 2015.09 - 2020.05
NVQ Level 3 - health and social care
Middlesborough College
Middlesborough 2023.09 -
Skills
- Health and safety compliance
- Training and mentoring
- Staff Management
- Time Management
- team player
- Patience and able to remain calm in manic situations
Languages
English
Fluent
Timeline
NVQ Level 3 - health and social care
Middlesborough College
2023.09 -
Shift Manager
McDonald's
2022.05 - Current
Crew Trainer
McDonald's
2021.12 - 2022.05
Crew Member
McDonald's
2020.09 - 2021.12
NVQ Level 2 - level 2 child development
Laurence Jackson School
2018.09 - 2020.05
GCSEs - english language, maths, biology, chemistry, physics, business, history, english literature
Laurence Jackson School
2015.09 - 2020.05