Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Ellie-Mae Greenwood

Leeds,leeds

Summary

I am a dedicated, resourceful, and motivated individual who consistently strives to exceed expectations and deliver meaningful impact. With a strong background in customer service, I am a proactive team player who brings positivity and enthusiasm to every task, making me an invaluable asset to any organisation. My excellent communication skills and commitment to producing high-quality, professional results set me apart. Having balanced both studies and part-time work, I am now focused on advancing my career and applying my skills in a full-time role.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Cleaner

Mitie Facilities Management
09.2024 - Current
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Maintaining a clean, safe and hygienic environment.
  • Reporting any maintenance issues to the appropriate staff.

Till Operating and Stock Assistant

Heron Frozen Foods
07.2023 - 01.2024
  • Received and verified deliveries against order documentation.
  • Resolved customer complaints and answered queries about store products.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Helped restock shelves when not busy at the checkout counter, ensuring product availability at all times.

Front Staff and Kitchen Porter

Peppino Italian Takeaway
10.2022 - 01.2023
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Illustrated exceptional customer service with every customer interaction even in busy periods.
  • Managed cash transactions, maintaining financial accuracy.

Education

GCSEs - Maths

Leeds City College
09.2023 - 09.2024

BTEC - Health and Social Care

East Leeds Academy
10.2021 - 06.2023

Leeds East Academy

Studies 5 GCSE Subjects

Skills

  • Active listening
  • Compliant with instructions
  • Time efficiency
  • Communication skills
  • Hygiene standards awareness

References

References available upon request.

Timeline

Cleaner

Mitie Facilities Management
09.2024 - Current

GCSEs - Maths

Leeds City College
09.2023 - 09.2024

Till Operating and Stock Assistant

Heron Frozen Foods
07.2023 - 01.2024

Front Staff and Kitchen Porter

Peppino Italian Takeaway
10.2022 - 01.2023

BTEC - Health and Social Care

East Leeds Academy
10.2021 - 06.2023

Leeds East Academy

Studies 5 GCSE Subjects
Ellie-Mae Greenwood