Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ellie Macdonald

Middlesborough ,North Yorkshire

Summary

I am an enthusiastic, self-motivated, reliable, hardworking person. I am able to work well as part of a team as well as using my own initiative. I seek appropriate solutions to problems and apply analytical knowledge. I am an organized, able to multitask and work well under pressure. I am an independent worker, detailed oriented and able to learn new skills quickly and efficiently, I am always learning and up for any challenge.

Overview

7
7
years of professional experience
2032
2032
years of post-secondary education

Work history

Admin assistant/ Data input Clerk

NHS
Middlesbrough, North Yorkshire
12.2022 - 06.2025
  • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
  • Proofread and corrected different types of documentation.
  • Maintained an organised digital filing system, enabling easy access to information.
  • Entered numerical data, codes and text from source material into computer-compatible storage and processing devices.


Customer assistant

Cooplands Bakery
Middlesbrough , North Yorkshire
07.2018 - 06.2020
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Ensured health and safety regulations complied within work premises at all times.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Provided excellent customer service to ensure repeat business.
  • Operated till systems smoothly, streamlining check-out process for customers.

Education

GCSEs -

St Peters Academy
Middlesbrough
09.2013 - 07.2018

NVQ Level 3 - Health and social care

Middlesbrough College
Middlesbrough
09.2018 - 06.2019

NVQ Level 2 - Business Admin

New Skills Academy
Middlesbrough
09.2024 - 01.2025

NVQ Level 1 - Early Years

Triage
Middlesbrough

Skills

  • Data entry
  • Customer service
  • Filing systems
  • Proofreading
  • Attention to detail
  • Organisation skills
  • Communication skills
  • Team collaboration
  • Adaptability
  • Filing systems knowledge
  • Microsoft Office Suite
  • Telephone etiquette
  • Cash Handling
  • Team player

Timeline

NVQ Level 2 - Business Admin

New Skills Academy
09.2024 - 01.2025

Admin assistant/ Data input Clerk

NHS
12.2022 - 06.2025

NVQ Level 3 - Health and social care

Middlesbrough College
09.2018 - 06.2019

Customer assistant

Cooplands Bakery
07.2018 - 06.2020

GCSEs -

St Peters Academy
09.2013 - 07.2018

NVQ Level 1 - Early Years

Triage
Ellie Macdonald