Ellie-louise Toole
moreton,merseyside
Summary
Focused social work associate driven to deliver attentive companionship and care. Firm understanding of accessibility needs and resources. Equipped to offer flexible and adaptable attitude supported by creative problem-solving and emotional intelligence.
Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations.
Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Support Care Worker
cathi oconner
merseyside, wallasey
11.2022 - Current
- Monitored patient symptoms and progress to boost health outcomes.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Updated first aid training to protect client welfare.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Administered oral medication as required in line with stringent drug control regulations.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Met needs of clients with learning difficulties and handled challenging behaviours.
Retail Assistant
JD Sports
liverpool
12.2021 - 09.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Informed customers regarding promos and warranty services to increase sales.
Hospitality Worker
asma
wallasey
09.2021 - 04.2022
- Elevated guest experience by going the extra mile to cater to additional requests.
- Prepared restaurant areas for up to two diners across breakfast, lunchtime and evening service.
- Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
- Worked in catering team of six to facilitate smooth and exemplary service.
- Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
- Accurately took and processed high quantity of orders at peak times.
- Handled complaints and conflict with diplomatic approach.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Reacted quickly to changing customer needs and shift priorities.
- Brought positive can-do attitude and passion for customer service to solve service issues.
Education
undergraduate - computing
Liverpool John Moores University
Liverpool 09.2021 -
A-Levels - IT
Weatherhead High School
Wallasey 09.2018 - 05.2021
A-Levels - Health and social care
Weatherhead High School
Wallasey 09.2018 - 05.2021
A-Levels - english language
weatherhead high
09.2018 - 05.2021
Skills
- Compassionate care
- Self-motivated
- Motivational leadership
- Exceptional communicator
- Safeguarding knowledge
- Schedule management
- Medication administration
- Elderly care expertise
- Elderly care
- Efficient multitasker
- Face-to-face selling
- Exemplary customer service
- Loss prevention
- Customer service oriented
- Results driven
- Outstanding customer service
- Bartending
- Fine dining
- Customer service
- Table waiting
- Product knowledge
- Upselling strategies
Languages
English
Fluent
Timeline
Support Care Worker
cathi oconner
11.2022 - Current
Retail Assistant
JD Sports
12.2021 - 09.2022
Hospitality Worker
asma
09.2021 - 04.2022
undergraduate - computing
Liverpool John Moores University
09.2021 -
A-Levels - IT
Weatherhead High School
09.2018 - 05.2021
A-Levels - Health and social care
Weatherhead High School
09.2018 - 05.2021
A-Levels - english language
weatherhead high
09.2018 - 05.2021
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