Ellie Lea

● Developed strong interpersonal skills by assisting customers with product queries, complaints, and orders.

● Learned to communicate effectively with a diverse range of people in a fast-paced retail environment.

● Built confidence in handling face-to-face, phone, and online interactions professionally.

● Gained detailed knowledge of DIY, building, and home improvement products.

● Became proficient in guiding customers toward suitable solutions based on their needs and budget.

● Learned to explain technical product features clearly to customers.

● Improved ability to identify customer needs and recommend add-on or complementary products.

● Met or exceeded sales targets and contributed to team revenue goals.

● Trained in using POS (Point of Sale) systems efficiently and accurately.

● Gained hands-on experience with inventory control, stock rotation, and restocking.

● Helped ensure that displays were neat, current, and followed company guidelines.

● Improved attention to detail and organisationtional skills by managing stock and keeping the store floor presentable.

● Handled customer complaints and product issues with professionalism and a focus on solutions

• Shadowed business and marketing teams across competitor analysis, campaign planning and product positioning.
• Gained early exposure to data led decision making, market evaluation and adapting global concepts for local consumers.
• Supported research tasks and insight gathering, reinforcing analytical skills.
• Business & Marketing Department 1 month
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Answering emails
• Used Microsoft Word and other software tools to create documents and clear communications.

• Represented a wine producer at promotional seasonal events, engaging with customers and driving product sales.
• Approached customers confidently, answered questions, and recommended suitable products.
• Promoted offers and encouraged purchases through effective communication and product knowledge.
• Developed strong sales, presentation, and customer engagement skills.
• Created attractive product displays, catching customers' attention.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Completed customer orders with speed and accuracy.
• Oversaw daily sales transactions, ensuring cash handling accuracy routinely.

• Coordinated client schedules, documentation, and service delivery with strong reliability.
• Kept accurate records and reviewed client requirements to support accountability.
• Prioritised multiple clients and deadlines through careful time management planning.