Ellie Kerr

• Proactively manage and recover outstanding debts from company debtors.
• Monitor customer accounts to ensure payments are received in line with agreed credit terms.
• Produce and distribute monthly customer statements.
• Liaise with customers via email and telephone to resolve account queries and maintain strong working relationships.
• Issue final demand notices following telephone contact, ensuring all invoices and correspondence are accurate and sent within agreed deadlines.
• Process customer payments securely over the phone.
• Negotiate and implement payment plans where appropriate.
• Maintain accurate financial records using Sage.

• Managed a high volume of inbound calls in a fast-paced environment, resolving customer queries efficiently and professionally
• Delivered excellent customer service across phone and email, ensuring positive customer experiences and strong client relationships
• Maintained accurate and up-to-date records across internal systems, ensuring data integrity at all times
• Coordinated and scheduled routine maintenance and service appointments for customers
• Supported customers with service payments, handling transactions securely and accurately
• Updated and reported on client information, ensuring all records were current and compliant
• Processed incoming mail and managed office stationery supplies to support daily operations

• Responsible for the reception; communicating and greeting customers and candidates attending for courses, tests and information.

• Test invigilator for Pearson Vue Tests; booking candidates for tests.

• Ensuring personal details were correct and understood rules/regulations of test room.

• On completion of the test, responsible for processing paperwork and sending data to the different bodies of government.

• Tracked all paper work through spreadsheets and filing.

• Responsible for creating in-house certificates, correct information recorded and process these via post or email.

• Introduced tracking system for all documentation being sent to participants and customers.