Ellie Jay Howells

I am required to:

• Operated cash registers with accuracy and processed cash and card transactions.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Maintained clean shop floor, promoting a welcoming environment.
• Delivered excellent customer service by answering queries and providing product information.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Resolved customer complaints and process issues with proactive problem-solving skills.

Whilst working at McDonald's, I was required to do:

• Worked on 'the line' making food products within a fast timely manner
• Worked on window service, taking orders and delivering orders in a timely fashion whilst always being friendly and welcoming to customers ordering.
• Worked on 'meat batch' cooking and delivering meat patties to 'the line,' always making sure the meat was properly cooked and delivered in prompt time.
• Worked on tills, completing customer orders with speed and accuracy while always being a friendly, welcoming person.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.

Whilst working at The Front I was required to:

• Warmly greeted guests upon arrival to create a welcoming atmosphere
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Delivered food and drinks discreetly for seamless and unobtrusive service.
• Cultivated a friendly environment with dedicated customer service.
• Worked in fast-paced environment whilst maintaining quality of service.
• Addressed customer complaints promptly, improved client relations.
• Maintained cleanliness standards for enhanced dining experience.

Whilst working at The Grand Hotel I was required to:

• Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Made all the menu's desserts to a high standard and delivered promptly.
• Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
• Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Polished glasses and cutlery to pristine standards.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Whilst doing this task I was required to:

• Arrive at Timly Manor to open and lock the gate and toilets.
• Required to look after and handle keys.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

Whilst working at One Stop I was required to:

• Undertook early morning starts consistently, highlighting strong time management skills.
• Expanded knowledge of local area whilst performing daily delivery duties.
• Ensured timely deliveries with meticulous route planning.
• Demonstrated resilience and perseverance in meeting demanding schedules every day of the week, including weekends and holidays.
• Enhanced customer satisfaction by delivering newspapers promptly and accurately.
• Adhered to all safety regulations during delivery runs to ensure personal well-being as well as that of others on the road.