Ellie Jackson
Urmston,United Kingdom
Summary
Responsible team member with strong interpersonal and empathetic skills, experienced in working collaboratively and communicating effectively. Eager to apply active listening and problem-solving abilities, while developing crisis intervention skills through helpline volunteer training. Passionate about expanding my understanding of anxiety disorders for professional growth, driven by a commitment to building a career in the mental health field.
Overview
5
5
years of professional experience
Work history
Team member
Little Explorers
2024.08 - Current
- Maintained high standards of food hygiene, safety and handling.
- Collaborated with management on support groups for new parents and play groups.
- Maintained workplace cleanliness with regular specific area tasks.
- Provided excellent customer service, warmly greeting and serving customers to ensure their satisfaction.
- Worked with a small close team, demonstrating strong communication and teamwork skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waiter
Pesto Restaurants
2021.07 - 2024.02
- Remained calm under pressure, ensuring better performance during peak hours.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Practiced healthy and safety measures to comply with regulations.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Developed my skills with training in all areas of the Restaurant to cover shifts and show flexibility.
Education
Bachelor of Science - Educational Psychology
Manchester Metropolitan University
Manchester 2024.09 -
A-Levels -
Loreto College
Manchester 2021.09 - 2023.05
Skills
- Adaptability and Flexibility
- Customer Service
- Building children's confidence
- Communication skills
- Team building
- Problem-solving
References
References available upon request.
Timeline
Bachelor of Science - Educational Psychology
Manchester Metropolitan University
2024.09 -
Team member
Little Explorers
2024.08 - Current
A-Levels -
Loreto College
2021.09 - 2023.05
Waiter
Pesto Restaurants
2021.07 - 2024.02