Ellie Hutt
Reading,Berkshire
Summary
Highly organised and customer-focused professional with strong experience in administrative support and front-line customer service. Proven ability to manage a variety of office tasks including scheduling, data entry, document management, and CRM updates, while providing excellent service in person, over the phone, and via email. Adept at maintaining a tidy and efficient work environment, handling customer enquiries with professionalism, and supporting cross-functional teams. Reliable, detail-oriented, and committed to delivering smooth day-to-day operations and outstanding customer experiences.
Overview
9
9
years of professional experience
Work History
Sales coordinator
Return on Investment Ltd
Remote
01.2024 - 03.2025
- Assisting with coordinating daily operations of the car sales department, ensuring smooth and efficient workflow from customer inquiries to final delivery
- Corresponding with brokers, funders and customers via email
- Utilising Salesforce CRM to track and manage customer interactions, leads, and sales activities, ensuring accurate and up-to-date records
- Overseeing and managing fleet inventory, ensuring stock levels are optimised and vehicles are available for sale or lease.
- Using fleet management software to maintain accurate vehicle records, including registration, insurance, and maintenance schedules.
- Working closely with finance, marketing, and service departments to coordinate promotions, financing options, and vehicle servicing needs.
Business support coordinator
Momentic Ltd
Remote
11.2021 - 04.2023
- Coordinating and facilitating effective communication and collaboration between cross-functional departments within the organisation.
- Delivering high-quality customer support via phone and email, efficiently resolving inquiries and addressing complaints to ensure customer satisfaction.
- Creating, updating and managing comprehensive spreadsheets to track and analyze customer data for internal reporting and process improvement.
- Maintaining and updating CRM systems with accurate and timely customer information to support business operations and enhance customer relationship management.
- Managing diaries and scheduling, including the planning and coordination of staff meetings, webinars, and customer-facing workshops.
Deli Counter Assistant
Rosebourne Garden Centre
Aldermaston
10.2019 - 01.2020
- Preparing and portioning cheeses and cold meats by cutting, weighing, wrapping, and presenting them to customers in accordance with hygiene and quality standards.
- Maintaining cleanliness and safety of all equipment, counters, and the overall work area, ensuring a tidy and hazard-free environment at all times
- Arranging and displaying sample tastings of various cheeses to enhance customer engagement and promote product awareness.
- Operating the till efficiently, processing customer transactions with accuracy and providing friendly, attentive service.
- Offering knowledgeable guidance on deli products, including detailed information on ingredients and highlighting any potential allergens to ensure customer safety.
Customer Team Member
The Co Operative
Burghfield
06.2018 - 08.2018
- Ensuring the store was consistently clean, well-organised, and visually presentable to maintain a welcoming shopping environment.
- Providing efficient and courteous service at the till, accurately processing transactions and assisting customers as needed.
- Carrying out regular stock rotation and applying accurate pricing and promotional reductions in line with company policies.
- Unpacking and organising incoming stock deliveries, ensuring products are handled safely and stored appropriately.
Temp Retail Assistant
Flying Tiger Copenhagen
Reading
11.2016 - 12.2016
- Efficiently managing high volumes of customers at the till, accurately processing sales, refunds, and returns while maintaining excellent customer service.
- Assisting customers in selecting suitable gifts by offering tailored product recommendations and detailed knowledge of the store’s merchandise.
- Conducting regular stock rotation and replenishment to ensure product availability and freshness on the shop floor.
- Receiving and unpacking stock deliveries, organising inventory to support smooth store operations.
- Maintaining a clean, organised, and hazard-free stockroom to promote safety and efficiency.
Receptionist
Freeborn Citroen
Wokingham
07.2016 - 10.2016
- Opening the showroom each morning, ensuring the environment is clean, presentable, and ready for customers.
- Managing incoming telephone enquiries, promptly identifying the appropriate department and transferring calls accordingly to ensure efficient communication.
- Contacting clients to schedule and confirm appointments, maintaining a professional and courteous manner at all times.
- Preparing and completing job cards for mechanics, ensuring accurate documentation of customer requirements and service details.
- Organising and maintaining both electronic and physical filing systems to support smooth administrative operations and easy retrieval of information.
Education
GCSE - English, Mathematics, Media Studies
The Willink School
09.2010 - 6 2015
Level 1 - Health and Social Care, Childcare
Basingstoke College Of Technology
09.2015 - 6 2016
Skills
- Oral and written communication
- Microsoft Office
- Advanced typing speed
- Order processing
- Reporting and documentation
- CRM systems
- Problem solving
- Virtual communication
- B2B Sales
- Data entry
- Salesforce
- Business Support
Custom
References are available upon request.
Timeline
Sales coordinator
Return on Investment Ltd
01.2024 - 03.2025
Business support coordinator
Momentic Ltd
11.2021 - 04.2023
Deli Counter Assistant
Rosebourne Garden Centre
10.2019 - 01.2020
Customer Team Member
The Co Operative
06.2018 - 08.2018
Temp Retail Assistant
Flying Tiger Copenhagen
11.2016 - 12.2016
Receptionist
Freeborn Citroen
07.2016 - 10.2016
Level 1 - Health and Social Care, Childcare
Basingstoke College Of Technology
09.2015 - 6 2016
GCSE - English, Mathematics, Media Studies
The Willink School
09.2010 - 6 2015
Similar Profiles
Dewayne Vass Jr.Dewayne Vass Jr.
Manager at Bottles & Cans Return Recycling CenterManager at Bottles & Cans Return Recycling Center
Daniel PrasadDaniel Prasad
Operations Manager at Vancouver Eazy Return It Bottle DepotOperations Manager at Vancouver Eazy Return It Bottle Depot
Rodney EvansRodney Evans
Circle Keeper at Project Return Peer SupportCircle Keeper at Project Return Peer Support
Akshay AdsulAkshay Adsul
Head of Physiotherapy Department at Lokmanaya HospitalHead of Physiotherapy Department at Lokmanaya Hospital
Melinda Csalarne MenesiMelinda Csalarne Menesi
Private house cleaner at Self EmployedPrivate house cleaner at Self Employed