Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Ellie Hoodless

Ellie Hoodless

Newton Stewart

Summary

I am an organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. I am a self-motivated, outgoing individual used to working in a high paced environment making sure customers have full satisfaction with the service applied. I also have experience in housekeeping therefore I am able to work with deadlines making sure the job is done to a high quality standard. I have great organizational skills making sure all equipment is in the correct place to ensure that when under a time limit there will be no holdbacks.

Overview

2
2
years of professional experience

Work history

Waitress

Rainbow Chinese
Newton Stewart
05.2022 - Current
  • Regular communication with kitchen staff to maintain smooth front of house operations, minimising potential service delays.
  • Provide friendly, courteous service, maximising positive customer satisfaction ratings.
  • Perform bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Discuss menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Housekeeping Cleaner

Whyte’s Property Management
Newton Stewart
02.2022 - Current
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Provided high-quality cleaning services on 6 holiday accommodations daily, working efficiently to meet timeframe demands.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to a deep clean standard.


Education

Scottish Qualifications Certificate -

Douglas Ewart High School
Newton Stewart
05.2022

Skills

  • Active Listening
  • Good Telephone Etiquette
  • Teambuilding
  • Work well under Pressure
  • Fast Learner
  • Customer Service Skills
  • Teamwork and contribution
  • Great Communication Skills

Languages

French
Elementary
A2

Timeline

Waitress

Rainbow Chinese
05.2022 - Current

Housekeeping Cleaner

Whyte’s Property Management
02.2022 - Current

Scottish Qualifications Certificate -

Douglas Ewart High School
Ellie Hoodless