Ellie Greenwood

First 6 months of the role required us to support with the refit programme of rolling out the Morrisons main estate petrol stations to MFG owned petrol stations.

This required 1 day classroom training for the new colleagues and their contract manager. This was surrounding Morrisons ways of working and the safe and legal elements required to ensure customer and brand protection.

3 day store refit in which all building, signage and stock implementation would take place.

I also took part in the FTG rollout for the stores that were having this offer, this required for me to first get trained as a FTG trainer to be able to deliver this practical session.

Vital that the store was handed over with 100% availability and industry leading standards as this was the beginning of a really important partnership.

Once refit programme was completed my role involved having an area of petrol forecourts (26) in which I would support operationally through weekly visits and completing a Morrisons audit which would drive standards through shop keeping and all safe and legal aspects

Field based role which required weekly hotel stays away from home.

Mccolls to Morrisons Daily Programme-

Worked on a weekly programme of refitting existing convenience stores to a Morrisons Daily.

3 day turn around so had to work closely to timed targets to ensure the store would meet expected launch day.

Lead the existing store team and store support from local supermarket to deliver this.

Worked alongside contractors and the property specialist to drive all elements of the store word forward.

Independent franchise-

Worked through the same rhythm and routine but with our independent customers.

Slight change in mindset required as this is working alongside independent business owners which brought different challenges to the launch week.

Waste Audit Role for the North West Region-

Conducted a detailed waste audit into supermarket processes, re-trained colleagues on the correct way of completing a process to mitigate high waste impact.

Following the audit the store would receive a detailed next steps plan which would be open to review in the following weeks- this would include working with the store manager and their regional manager on set expectations.

Role would include the reviewing of data to indicate a bottom 10 store list. Weekly reviewing of this data to see progression and ensuring stores were maintaining this. During the audit you would use all the stores data reporting and use this an objective indiction into where processes would need to improve.

This was a field based role in which I was able to self manage myself and my own diary to ensure I was conducting the audits in the right stores at the right time.

• Operations Manager at Morrisons
• Enhanced customer satisfaction ratings by resolving issues efficiently
• Manager of multiple departments within a retail environment, responsible for the core of the shop including Fresh, Produce and Ambient
• In charge of the work schedules- had to be 4 weeks ahead of schedule and in line with the business payroll
• Worked alongside weekly costings and always met the targets for productive payroll and absence control
• Involved with formal disciplinaries and had experience with improving capabilities
• Manager in charge signed off- this involved being left to run the store in the store manager's absence
• Have experience with cash control and the procedures that follow
• Mitigated risk by ensuring regulatory compliance for required licensing
• Developed strong workforce by skilfully recruiting, orienting and training appropriate colleagues for correct roles
• Worked from colleague level up to level 3 management within 4 years of being in the business
• Stock level control- being in charge of the levels in the store, stock adjustments which impacted shrink and loss but also increased sales and profit for the business
• Code checking- date control on the stock, ultimately the most important role in the store as it keeps the business compliant with the law
• Face to face customer service, always going above and beyond and also dealing with customer complaints first hand
• Involved with the store refit, working with third party companies and planning the project from start to finish
• Market street Counters manager during christmas period- lead the success of the customers christmas orders and emphasised the companies in store produced products that competitors don't do
• Designed visually appealing and effective displays to maintain a welcoming, inviting store presence

• Higher level of management- involves less department based work and more of a coaching and mentoring role with the other level 3 managers
• Work closely with the store manager to help balance out the responsibilities of running the store
• Become the store manager's proxy in their absence
• Higher level of involvement in decision making and have a greater influence on how things run day-to-day
• Have a wider knowledge of the stores sales sheets, costings and absence and how to maintain them within company targets
• Ensure year-round events are planned and have the correct engagement with both colleagues and management to ensure their success